I'm bronze (Im high Vip in other platform but I dont know if it is relevant). Check your setting. Chose to receive mail promotion and notification. last week one day I lost 250$ and I got 2 bonuses in the day after with a 5$ package and 25$ package.
maybe your account is on the profit zone overall after 2 years so you doesnt have this kind of bonuses, Some kind of bonus only users on the lost zone in total could receive i guess,
they already did it. just check your email. Stake actually focus really closely on this in my opinion. Every time when I lost, tthere usually some kind of bonus in email the next day. and im not someone who bet much.