I recommended stake to my friend because of the stake vs Eddie and level up promos.
He completed these and then got an email saying he can't participate in promos anymore and he won't be paid out for a challenge he already completed?
Now he's saying Stake is a scam and I feel personally responsible because I was the one that convinced him to try out the promos.
It is a horrible look for stake and for someone like me that's been on the site since 2021 and never had an issue, but a new player is being punished simply for winning? In a promo that is HEAVILY advertised by stake to attract players?
This guy is a legitimate player, only ever had one account, he has deposits & wager. He simply got lucky 2 weeks in a row on the hunt for promos. Why punish him? If this is how stake intends to treat new players, how can any of us OGs recommend the casino in good faith?
If stake wants to ban real players from participating in promos, you should at least pay out challenges that were completed before the warning that they aren't eligible.
On top of this, he makes a post on the forums and it's immediately removed. He messages live support and is told to kick rocks.
I understand your ToS basically says all customers can F*ck off to Hell, but this needs to be addressed @Edward@NatasaC@MladenS
Do not delete this, address it.
I've seen players complain about this before and always given the mod team the benefit of the doubt that the player was in the wrong and breaking rules.
This has confirmed that is not the case and there are legitimate players being falsely punished. Who knows how many other people are in this boat.