Stake won't let me withdraw money. KYC4 problem

[xnrfp]

Hello there ! 

Stake closed my account to withdrawals about 1 month ago. But it did not close deposit transactions. And I was not given any information. I have no idea when my account was closed, but I noticed this situation about 3-4 weeks ago. ( I'm sure I didn't do anything illegal. There is absolutely no reason for this. ) 

When I contacted Support, they told me to do KYC4 and then my account would be opened. I upload the requested documents on the KYC page. I declare my income and upload official documents. They have been rejecting every document I have sent for about 3 weeks. I show all the invoices of my sales, all the money coming into my bank account, but it is not accepted.I tried everything written here. No logical explanation is given to me. There is no logical explanation as to why these documents were rejected.

There is money in my account now. Stake does not allow me to withdraw this money. New members can withdraw money even with KYC1, I know people who withdraw thousands of dollars. I currently have KYC3 in my account and they do not allow me to withdraw the money. When I try to upload KYC4, they reject all documents.

Stake username: xnrfp
 

I will have surgery tomorrow and I have not been able to withdraw the money from my account for a month, even though I have not done anything illegal. They do not approve KYC4 either. What should I do?

@NikolaRa@SanjaT @AleksandraG@NatasaC@DjordjeI@Edward@Steve@MarkoMd@Mido@Nenad@Ines@MladenS@ValentinaVe

 

[Zakdem001]

It is unacceptable for such a large platform to cause such a problem and you stated that this situation was done unfairly. so unless you have any illegal activities this situation is really unacceptable. stake cannot do this.

I hope this situation will be corrected as soon as possible.

 

@Eddie@SanjaT@AleksandarG @Steve

[Fakiradam3]

This is really bad. Whatever the reason, they can't take your money.

[AZAR]

This is absolutely bad ❤️ hope stake will solve as soon as possible 

[denjayHH]

Why level 4 kyc crazy what for? have only had 2 kyc for over three years and once did level 3 a year ago but is still under review but why support can't react better?

[takecare3434]

I hope they will fix soon as possible

[MrZenn]

idk, never had problems with it.

[galili]

I have seen many people complaining from the same issue after winning big amounts.

[karthik999]

Wonder how some people win millions and then stake asks for more kyc. I can't even win a penny here , such a waste

[ainakaradas]

So Stake tell us if our money is not safe with you???

[MrZenn]

Seems like something is off, and you wont say it.

[galili]

How was your surgery ?

[Jjdjjdjms]

How much?

[MONEYFOLD]

On 9/2/2024 at 7:13 AM, xnrfp said:

Hello there ! 

Stake closed my account to withdrawals about 1 month ago. But it did not close deposit transactions. And I was not given any information. I have no idea when my account was closed, but I noticed this situation about 3-4 weeks ago. ( I'm sure I didn't do anything illegal. There is absolutely no reason for this. ) 

When I contacted Support, they told me to do KYC4 and then my account would be opened. I upload the requested documents on the KYC page. I declare my income and upload official documents. They have been rejecting every document I have sent for about 3 weeks. I show all the invoices of my sales, all the money coming into my bank account, but it is not accepted.I tried everything written here. No logical explanation is given to me. There is no logical explanation as to why these documents were rejected.

There is money in my account now. Stake does not allow me to withdraw this money. New members can withdraw money even with KYC1, I know people who withdraw thousands of dollars. I currently have KYC3 in my account and they do not allow me to withdraw the money. When I try to upload KYC4, they reject all documents.

Stake username: xnrfp
 

I will have surgery tomorrow and I have not been able to withdraw the money from my account for a month, even though I have not done anything illegal. They do not approve KYC4 either. What should I do?

@NikolaRa@SanjaT @AleksandraG@NatasaC@DjordjeI@Edward@Steve@MarkoMd@Mido@Nenad@Ines@MladenS@ValentinaVe

 

I'm going through the same thing as you. I'm Platinum 4 and have been playing since 2020. I was verified up to level 3, and now I have to redo all the levels without any explanation, and it's impossible to make a withdrawal or even play

[bomboocho]

What documents are required for KYC4 verification?

[MONEYFOLD]

2 minutes ago, bomboocho said:

What documents are required for KYC4 verification?

Level 4: You would need to upload a bank statement and payslip from your employer for the previous 3 months in a PDF format, just like for the previous level you can merge this into a single document. You can see the list of acceptable documents and how they should be uploaded below, but keep in mind that we would need a bank statement and payslip for this specific case:

[Vedant7790]

One solution is there tip your amount to your frnds account.

 

And ask him for widthdrwal. 

[Misterygurl]

it was bad