Not authorised in chat

[la_st1]

To my knowledge I have done nothing worthy of a chat ban. When I try to send it says "not authorised". However when I tried from my work computerI was able to chat. Any suggestions?

Update:

cleared cache worked for 3 messages now it is broken again.

 

[Mirela]

Heya!

Getting rid of that error message can be achieved in two ways, for some simple logging out and back in solves the issue, but for some only clearing cache and cookies helps. 

Try doing this once again, please, also check if your browser is updated to the latest version. 

If the issue still persists even after you have taken the measures written above, please, contact us on Live Support, so we can check the issue with you in more details. 

Cheers!  

[la_st1]

Cleared cache again seems to be working now. Thanks

[Mirela]

Great! 

You're welcome, since it's solved now, locking the topic