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[hycreco1102]

I don't know how you guys feel right now, but I think player support should be recalibrated

Support is important for every website, but I feel like staking support is not good

1. The first thing is thanks and respect to the enthusiastic support team

2. But why do so many people support us? Within 1 hour, we changed 2 or 3 support people and they kept asking the problem again, so every time we changed support people to replace them, we had to explain again from the beginning, which was very time-consuming, while support was not working. never read back the above messages sent to their colleagues.

I don't know who will read this forum, but I hope someone will see it and change it, so that stake can grow and retain players not because of the games in stake, but because of good service, don't making your customers

[ALDUID]

I would agree with you, but very often support is useless(

[hycreco1102]

3 minutes ago, ALDUID said:

I would agree with you, but very often support is useless(

 

I find them polite, but the way they solve the problem is very time-consuming and tests the customer's patience. It takes hours to resolve until the main problem turns to another support person, again wasting time. hours, it takes me 3 days to explain a problem and they just give me evidence, not a very confusing rule rule rule rule statement

and in the middle of a conversation, someone else switched back to another person, asked the problem again and took time to explain, it was really a waste of time because of the poor support, but they were always polite I admit.