Moderator maverick528 Posted November 2, 2017 Moderator Share #26 Posted November 2, 2017 4 hours ago, Bojana said: We need that blue smiling button in the bottom right corner for easy access! And also move chatbox to the left. Because for example Telegram displays notifications on the right, on top of chat box now, other programs too...... Link to comment Share on other sites More sharing options...
VIP Host Mirela Posted November 2, 2017 Author VIP Host Share #27 Posted November 2, 2017 Thank you very much for the feedback, guys, it's really appreciated! Thank you also @GodLoft for pointing that out, as Irena said, we'll see what can be done about that On 10/31/2017 at 1:58 PM, maverick528 said: Jelena´s pic. @Jelena Come on, get serious, everyone (especially Maaav ) is impatient to see youuuuu Alici03 1 Link to comment Share on other sites More sharing options...
VIP Host Jelena Posted November 2, 2017 VIP Host Share #28 Posted November 2, 2017 On 31.10.2017. at 2:02 PM, maverick528 said: No no and no. It took me 3+ years to post a pic, but Support is Support. Customer complaints should be solved in 30 secs or less. @maverick528 Done . Sorry it lasted more than 30 seconds, totally unprofessional of me. 1 hour ago, Mirela said: Thank you very much for the feedback, guys, it's really appreciated! Thank you also @GodLoft for pointing that out, as Irena said, we'll see what can be done about that @Jelena Come on, get serious, everyone (especially Maaav ) is impatient to see youuuuu @Mirela You know how hard is for me to get serious. Kruzing 1 Link to comment Share on other sites More sharing options...
VIP Host Bojana Posted November 3, 2017 VIP Host Share #29 Posted November 3, 2017 14 hours ago, dreramon said: The support team is doing a good job as far as i can see. Hope you guys continue offering your excellent service in the future. P.S. can you guys add emojis to chat ? You are asking about the emojies on an official Stake chat or on the support chat? On the support chat we have the emojies, and on the official one, you can always post emojies from your mobile. As for adding them on the chat itself, as a component, I guess this could be suggested to the developers, but I doubt it can be on the list of the priorities soon Kruzing 1 Link to comment Share on other sites More sharing options...
VIP Host Mirela Posted November 5, 2017 Author VIP Host Share #30 Posted November 5, 2017 On 11/3/2017 at 12:27 AM, Jelena said: @Mirela You know how hard is for me to get serious. Oh yes, I know That's why you've adjusted well and quickly to the rest of the team Link to comment Share on other sites More sharing options...
Sportsbook Support Darko Posted November 6, 2017 Sportsbook Support Share #31 Posted November 6, 2017 On 11/3/2017 at 12:27 AM, Jelena said: @maverick528 Done . Sorry it lasted more than 30 seconds, totally unprofessional of me. @Mirela You know how hard is for me to get serious. I thought you are a really serious person when I met you for the first time but I see now that I was waaaaay wrong. Link to comment Share on other sites More sharing options...
Kargai Posted November 7, 2017 Share #32 Posted November 7, 2017 Never trust appearances. Especially with women. Wait until the morning. Link to comment Share on other sites More sharing options...
Snike Posted November 7, 2017 Share #33 Posted November 7, 2017 To be honest the support team is a 10/10. Always online. Always nice. Always good looking. Bojana and Kruzing 1 1 Link to comment Share on other sites More sharing options...
wilberthh Posted November 7, 2017 Share #34 Posted November 7, 2017 Stake support team is awesome in my opinion. On a scale 1-10 I'll say its 8.5. They are so active, friendly, and.... well I'll think about it again. As for now I think you guys rocks! Kruzing 1 Link to comment Share on other sites More sharing options...
skillex Posted December 29, 2017 Share #35 Posted December 29, 2017 (edited) I just happen to see this thread now and I really want to thank all the stake supports including our loving dev forum and at the same time mod Dan so talented. I wont anymore mention the negative feedback since everything is just understandable since the site is still new and still developing and upgrading everyday.All i can mention is the positive feedback for stake; and that is thanks a lot..thank you so much dear support for almost 24/7 open to us you are very kind and so responsive. Where can we find any other gambling such wonderful as this site. Once again thank you so much! Edited December 29, 2017 by skillex Kruzing 1 Link to comment Share on other sites More sharing options...
babaaz Posted February 8, 2018 Share #36 Posted February 8, 2018 To be honest the support team is a 10/9 support fast reaction problem, long time repair problem. Link to comment Share on other sites More sharing options...
axl404 Posted February 25, 2018 Share #37 Posted February 25, 2018 I have a question to support. Which sections in the English branch are paid for posts and topics? Link to comment Share on other sites More sharing options...
VIP Host Mirela Posted February 25, 2018 Author VIP Host Share #38 Posted February 25, 2018 13 hours ago, axl404 said: I have a question to support. Which sections in the English branch are paid for posts and topics? Forum Filter - Only certain areas of the forum produce forum credits. These will change over time, and will be something you have to hunt on your own. Please, read more in the following topic: Also, please, use this thread for the feedback on support only. The thread for questions and help is found here: https://forum.stake.com/forum/8-support/ Link to comment Share on other sites More sharing options...
wilbur Posted February 25, 2018 Share #39 Posted February 25, 2018 (edited) okay so marija is officially a support now? haha another beautiful woman . *sighh how can I leave stake now PS. stake supports consistently provide quaility support to anyone who needs halp Edited February 25, 2018 by wilbur Darko 1 Link to comment Share on other sites More sharing options...
badisnotgood Posted April 12, 2018 Share #40 Posted April 12, 2018 stake support is number 1 in the world <3 always friendly happy, fast , thank you so much my favourite support are katarina milan and vladimir Link to comment Share on other sites More sharing options...
djafar1 Posted April 12, 2018 Share #41 Posted April 12, 2018 The two bald guys I like very much. But whole support team is good and fast Link to comment Share on other sites More sharing options...
mariusbit228 Posted May 16, 2018 Share #42 Posted May 16, 2018 Nothing to complain about. Response cant be faster and staff cant be more friendly... They really gave support to me in the past. A personal sugestion from my side can be that whom ever opens a ticket that is unresolved by the time their shift ends can drop a message that its handed over to who ever wil be dealing it from thereon forward. Im currently stil having a unresolved case and every day im talking to someone new on the same conversation Just a thought Link to comment Share on other sites More sharing options...
VIP Host Bojana Posted May 17, 2018 VIP Host Share #43 Posted May 17, 2018 16 hours ago, mariusbit228 said: Nothing to complain about. Response cant be faster and staff cant be more friendly... They really gave support to me in the past. A personal sugestion from my side can be that whom ever opens a ticket that is unresolved by the time their shift ends can drop a message that its handed over to who ever wil be dealing it from thereon forward. Im currently stil having a unresolved case and every day im talking to someone new on the same conversation Just a thought Thank you for your kind words, this means a lot for us to hear We have all of the convos saved, basically, all you need to do is to tell us your username and name the problem - deposit/withdrawal/bug/giveaway/forum/mute/password and we will locate it, you don't have to elaborate it every time, we wouldn't want to put the users through that Support also has 3 eight-hour shifts so if you are talking to new support members, it all depends on the time you are contacting us, we are all here to help equally, just at different times, and we also rotate every 2 weeks. Hope that your issue gets resolved soon, and once again, thank you for the feedback! Cheers! maverick528 1 Link to comment Share on other sites More sharing options...
Kate Posted July 11, 2018 Share #44 Posted July 11, 2018 The best is the lIve Support . I got like 5 problems resolved within 10 minutes Link to comment Share on other sites More sharing options...
wry Posted July 11, 2018 Share #45 Posted July 11, 2018 I see @Kate bumped this thread and I'm glad because I'm happy to offer some comments. Support on Stake (and now on PD) is easily the best I have ever seen. There is ALWAYS someone around and on the few occasions I've had a real problem and needed to contact them they've been polite and as helpful as they could. Even on sites like Just-Dice or BItDice where the owner is often around, cannot compete with the round the clock support offered here. The other genius thing Stake does with their support is the whole idea of giving them a small budget to distribute to chatters. On many sites chatters often come to resent chat moderators who frequently get chips on their shoulders but on Stake (and PD) this is totally mitigated by support team members usually being the most generous people in chat sharing coins, doing trivias, or roll hunts. While I realize this is a marketing expense, it really is genius. My only real suggestions would be to get support staff their "S" back rather than lumping them in with moderators. I would also encourage better communications in the rare instances when changes are made that effect users, e.g. the requirement to deposit to withdraw that was in effect for awhile. While it's not a support issue, I'd really lighten up on the CAPS rule, make clear it's really an ALL CAPS rule or something, this is the only thing I've seen people get fussed at in chat when it was obviously an innocent situation. Thanks for all of your work! Darko, Bojana and Mirela 3 Link to comment Share on other sites More sharing options...
Kate Posted July 11, 2018 Share #46 Posted July 11, 2018 16 minutes ago, wry said: I see @Kate bumped this thread and I'm glad because I'm happy to offer some comments. Support on Stake (and now on PD) is easily the best I have ever seen. There is ALWAYS someone around and on the few occasions I've had a real problem and needed to contact them they've been polite and as helpful as they could. Even on sites like Just-Dice or BItDice where the owner is often around, cannot compete with the round the clock support offered here. The other genius thing Stake does with their support is the whole idea of giving them a small budget to distribute to chatters. On many sites chatters often come to resent chat moderators who frequently get chips on their shoulders but on Stake (and PD) this is totally mitigated by support team members usually being the most generous people in chat sharing coins, doing trivias, or roll hunts. While I realize this is a marketing expense, it really is genius. My only real suggestions would be to get support staff their "S" back rather than lumping them in with moderators. I would also encourage better communications in the rare instances when changes are made that effect users, e.g. the requirement to deposit to withdraw that was in effect for awhile. While it's not a support issue, I'd really lighten up on the CAPS rule, make clear it's really an ALL CAPS rule or something, this is the only thing I've seen people get fussed at in chat when it was obviously an innocent situation. Thanks for all of your work! Well in one way Moderators are also support members Link to comment Share on other sites More sharing options...
wry Posted July 11, 2018 Share #47 Posted July 11, 2018 10 minutes ago, Kate said: Well in one way Moderators are also support members Yes, but only one, and very different ability to help with issues. It is a worthwhile distinction that should return in my view. Link to comment Share on other sites More sharing options...
VIP Host Bojana Posted July 11, 2018 VIP Host Share #48 Posted July 11, 2018 5 hours ago, wry said: I see @Kate bumped this thread and I'm glad because I'm happy to offer some comments. Support on Stake (and now on PD) is easily the best I have ever seen. There is ALWAYS someone around and on the few occasions I've had a real problem and needed to contact them they've been polite and as helpful as they could. Even on sites like Just-Dice or BItDice where the owner is often around, cannot compete with the round the clock support offered here. The other genius thing Stake does with their support is the whole idea of giving them a small budget to distribute to chatters. On many sites chatters often come to resent chat moderators who frequently get chips on their shoulders but on Stake (and PD) this is totally mitigated by support team members usually being the most generous people in chat sharing coins, doing trivias, or roll hunts. While I realize this is a marketing expense, it really is genius. My only real suggestions would be to get support staff their "S" back rather than lumping them in with moderators. I would also encourage better communications in the rare instances when changes are made that effect users, e.g. the requirement to deposit to withdraw that was in effect for awhile. While it's not a support issue, I'd really lighten up on the CAPS rule, make clear it's really an ALL CAPS rule or something, this is the only thing I've seen people get fussed at in chat when it was obviously an innocent situation. Thanks for all of your work! Wow, @wry, an amazing feedback, and thank you for this ❤️ We will do our best to be even better than we are and continue to provide the fastest and most reliable service there is Link to comment Share on other sites More sharing options...
KinAniK Posted July 11, 2018 Share #49 Posted July 11, 2018 Stake support team is the best in the web world !! Bojana and Mirela 1 1 Link to comment Share on other sites More sharing options...
Robin21 Posted July 30, 2018 Share #50 Posted July 30, 2018 As far as I know, one of the best support team. Fast and trusted! maverick528 and Bojana 2 Link to comment Share on other sites More sharing options...
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