Cheetos1337 Posted October 2, 2018 #1 Posted October 2, 2018 Ok, I'm not mad at stake, I'm just mad at the way the support members handled this and how the rule they followed makes no sense and is therefor very stupid. The rule states: Don't beg or ask for loans, rains, tips or doubling coins. - One of the most common reasons to get people muted is asking for funds. Make a deposit, claim a faucet of get a random tip from our friendly administrators or moderators. If you repetitively perform this offence, you are making a combination of spamming and begging which can get you a perm mute. Begging in private messages is also not allowed. Doubling coins would mean investing in someone to play for you, and return you the funds afterwards. If us from support or moderators notice this happening, you could end up muted as well. If you are on chat from multiple accounts during a mod/support member/admin/user raining, we keep the right to mute one of your accounts. Now, I stated in chat: Almost lost everything! @Magnum http://prntscr.com/l1222y Let's use our brain and think. Almost lost everything!: Is a statement directed to someone (See below) @Magnum: Tagging a person I want to make sure he sees the message. (He is in my friend). http://prntscr.com/l1222y: A screenshot of what happened. How the support reacted: Oh, this man lost 700$ and cries about it. Receives a tip. Is this passive begging? Of course not! Oh look, someone says he almost lost a gift he received from a friend. Is this passive begging? Hell yeah it is! He said that 10s after the man that lost 700$ received a tip! Muted 12h! I then went ahead and talked with the support and it wasn't that helpful, they did indeed reduce my mute, but it is still very stupid. See the conversation log below. Problems with the situations: If you get bad timing and and the support members has no context (In my case of the tip he gave me about 30 minutes earlier), you can get serious trouble. Also, getting a mute reduced that easily without proof can be harmful to stake's future if they are that naive. Similar situations to compare mine (It shows how it was taken out of context and the lack of judgment) (Made very short): Someone goes shopping with a pistol because it is legal in some places in the states if not everywhere (I'm not American). Goes back home. Someone was murdered in front of his house. Police checks him because he lives close to the case. Police finds out he had a gun and is missing 1 bullet which correlates to the one bullet shot in the man. He then goes to prison for murder. The context we forget is that the man that went shopping actualy went to the firing range earlier, and the reason why he is missing 1 bullet in his charger, is because he shot 1 bullet for good luck. Police never checked his background, and didn't know he went to the firing range earlier. What can we learn from this? If you are at the wrong place and at the wrong time, and taken out of context, everything could go wrong. Humans have brains that allows them to think. Use it wisely, please. - Sincerly, Cheetos1337. Log of the conversation with the support members (Raw copy and paste): Conversation with Stake support team Started on October 2, 2018 at 02:02 AM Belgrade time (GMT+01:00) --- 02:02 AM | Cheetos1337: Umm yeah, I'm not so sure why I got muted for ''begging'' for talking to a friend stating this: ME: Almost lost everything! @Magnum http://prntscr.com/l1222y 02:02 AM | Cheetos1337: Interesting moderation 02:02 AM | Irena from Stake support team: Hello. 02:03 AM | Irena from Stake support team: Yes, you wrote that after you saw him tipping another player after he lost. 02:03 AM | Cheetos1337: lol what? 02:03 AM | Cheetos1337: bruh 02:03 AM | Cheetos1337: I said that because I almost lost what he gave me 02:04 AM | Cheetos1337: http://prntscr.com/l122yx that's my tip log 02:04 AM | Cheetos1337: The way you think makes no sense 02:04 AM | Irena from Stake support team: I reduced your mute to one hour now, it was 12 hours initially. Be more careful in the future, because passive begging is breaking the rules just as much as active begging is. 02:06 AM | Cheetos1337: Ok so, if I go ahead and cry that I lost 700$, this is not considered passive begging? but saying I almost lost a gift I got from a friend is considered passive begging? 02:06 AM | Cheetos1337: Weird 02:06 AM | Cheetos1337: Can I talk to someone else? 02:07 AM | Irena from Stake support team: You can talk to my colleague that's here now, if you want. But she will tell you the same, since the rules are the same for everyone. The guy that lost 700$ didn't say that in order to beg for funds, but when someone else does the same after someone tips, it is considered as passive begging. 02:08 AM | Cheetos1337: Oh, so just because the timing was there, it makes me look bad? 02:08 AM | Cheetos1337: Cool 02:08 AM | Cheetos1337: That is very thoughtfull 02:11 AM | Marija from Stake support team: As I can see it has been explained above, messages like those are considered as indirectly asking for funds. You can read the rules once again (there is a detailed version on our Forum). Your mute will end soon, and please be more careful in the future. 02:11 AM | Cheetos1337: Why do you guys think like robots? 02:14 AM | Marija from Stake support team: The line needs to be drawn somewhere. We had to add those rules, since the situation with directly and indirectly asking for funds can easily become uncontrolable. Please, be more attentive regarding this in the future to avoid situations like this one. 02:15 AM | Cheetos1337: Make better rules do avoid situations like this one --- Exported from Stake support team on October 2, 2018 at 02:17 AM Belgrade time (GMT+01:00)
ravenyvolle2 Posted October 2, 2018 #2 Posted October 2, 2018 Hi, since a lot of chatters have ways of like asking or begging coins from other players by saying, "i lost, congrats, etc", seems like everything related to wins and losses are considered as passive begging. And as irena stated, they assumed your intention is to beg because you said those words after magnum tipped someone else. But i think your mute was reduced and just be careful next time
Cheetos1337 Posted October 2, 2018 Author #3 Posted October 2, 2018 Please, I am not crying about the mute, I'm complaining about the support on Stake. Please move it back in its original section, since this is where it was intended. Like I said, use your brain wisely. Irena, if you wouldv'e have read it, you wouldv'e have known it was a complaint, and not an appeal, you should stop jumping to conclusions this quickly, in can give you serious trouble in life. Just saying.
wry Posted October 2, 2018 #4 Posted October 2, 2018 In my experience @Irena is pretty clever and the Stake support team is the best I've seen. So I don't think you are going to get a lot of traction complaining about them. It seems like they explained pretty well why your comment was viewed as begging, even though you've clearly explained you were not. Have they got PMs back up? If you want to talk to one of your friends or benefactors I'd suggest a PM rather than a comment in chat for exactly the reason you've discovered. There are so many beggars in chat now that they are taking it seriously, sorry if you got unfairly swept up in it. Good Luck!
irawk0 Posted October 2, 2018 #5 Posted October 2, 2018 Your situation is entirely different from the gun scenario IMO. A mute is nothing compared to a murder, and whereas murder has clear black/white lines (fingerprint, DNA residue etc), mutes on here are generally in the grey area. Not saying you should've been muted, but imagine if everyone did exactly what you did and more, how bad do you think the chat will be? In your case I'd have to say you typed the wrong thing at the wrong time and it was a pure coincidence, since you had no control over when you busted and when your friend tipped someone else, and both of these just happened be at the same time. I think the staff team should be able to access someone's entire chat log to see this is not a once every 2min occurrence but rather once in a lifetime occurrence, and should not be muted once they see that. Side note, I'd honestly like to see stricter chat rules, especially against those who keep saying LITERALLY THE EXACT SAME 2 WORDS (boy you'd think they have it on copy paste clipboard) without any relativity to what's going on in the chat. E.g. someone lost a big wager, and passive #1 (you probably can guess) says "grats guys". E.g someone is tipping a friend, or xfering funds from alt and immediately 5+ passive chats all saying "nice wins" when the tipper hadn't even shown the slightest clue as to whether they were wagering or not.
Cheetos1337 Posted October 2, 2018 Author #6 Posted October 2, 2018 Well thank you for your agreement to my statements above, but it was written in parenthesis that the murder case was just a way to show how things taken out of context can be stupid, of we course we know there would be DNA proof and so on, but I think you get the point
Dan Posted October 2, 2018 #7 Posted October 2, 2018 I dont know if you are aware, but the community insisted that more serious action was taken on passive beggars. Have you seen all the previous complaints about it? This is simply a repercussion of not being more specific in chat. See reference here to people complaining about passive begging, hence the need for increased action for people caught doing it.
williamshennie9 Posted October 2, 2018 #8 Posted October 2, 2018 As the community, we want strict punishment for passive beggars. So we would rather have someone muted, for even a mild passive beg to make 100% sure they never, under any circumstance do passive begging in the future. So, even though you got muted, it's okay, we've all been muted at some point here on Stake, it happens, just be extra careful next time
Snike Posted October 2, 2018 #9 Posted October 2, 2018 I've got one major tip for you. If you get muted on stake and you're furious about it don't go to the forum and write an article about it. It won't help you most of the time and stake knows how to handle their players. They've got a lot of experience in that matter and don't need to change anything.
Cheetos1337 Posted October 3, 2018 Author #10 Posted October 3, 2018 21 hours ago, Dan said: I dont know if you are aware, but the community insisted that more serious action was taken on passive beggars. Have you seen all the previous complaints about it? This is simply a repercussion of not being more specific in chat. See reference here to people complaining about passive begging, hence the need for increased action for people caught doing it. I wasn't aware of this, but my point here is not to complain about the fact that passive beggers shouldn't be muted but instead that the moderators actually read the chat and gatter context instead of jumping to conclusions because of bad timing. This part is meant to everyone --> Also, when I say chat rules should be more specific, I mean that they should be point form, short, little text to explain and not a big fat text with explanation of 5 rules in one. 20 hours ago, iamsheikhadil said: Passive beggers should not just be muted, they should be banned completely. No mercy. Passive beggers are usually those who can't handle their own money properly and bust and then hopes others will give them money, but when they themselves win big, they forget about the mercy shown by others. I know the world is cruel and selfish and passive beggers are legendary level of self-centered assholes. They forget when people help them even when they lie, but wouldn't dare to help other people and blame them for their misery. Totally agree. 15 hours ago, Snike said: I've got one major tip for you. If you get muted on stake and you're furious about it don't go to the forum and write an article about it. It won't help you most of the time and stake knows how to handle their players. They've got a lot of experience in that matter and don't need to change anything. Actually I don't want to be helped, I want to help the community and Stake. They may have a lot of experience, but their experience is wrong and deserves to be checked again to make sure their future experience will be rightful.
Dan Posted October 3, 2018 #11 Posted October 3, 2018 We value the feedback from our players. As you are aware, your case was reviewed and the mute was reduced. In light of things lately its understandable that you were treated the way you were. We are to be stricter on such things and as a result, a few people may be mistaken form time to time for being passive beggars. The best thing to do going forward is be more aware of the rules so that it doesn't happen again.
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