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Posted

Alright here goes;

I received the offer 2am on the 28th depositing some funds and began wagering on sports I wagered at least 1,000$ USD for the next 5 days you can see that I have wagers for everyday I needed, I have gone through and added them up each day I am 100% sure I wagered over 1,000$ each day and not just on the nose some days double or more. Concluding on May 2nd, contacted support was told no active bonuses/wait 48 hours after completion. It has now been 7 days after completion and support has said they have messaged “marketing” but have received no response, I have since received new marketing emails so there has to be someone approving/sending them out right? I just cannot fathom not being able to get a response from a department for a week! Business days mind you. I would appreciate any and all feedback and if anyone that has actual contacts that may see this and can show it to the proper people I would be very grateful. Thanks guys hope this never happens to you, very hopeless feeling even more so then losing on 1.04x odds:D.

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Posted (edited)

I don't see any bets for May 3rd. It says consecutive days...meaning 5 days in a row. Not sure if time zone if a factor or if you let 24 hours pass. But if you had bets for May 3rd i wouldn't doubt it would be paid.

 

Sorry didn't see the start date. Very odd. What email address did you receive it from?

Edited by Cosmic21
Posted (edited)

From what I see the picture above it says that you need to wager 1k plus Per Day for 5 consecutive days and your wagering must be start 2 days after receiving the message. The date of the message is April 28, 2025 2:00AM. Meaning you have to start wagering from April 30, 2025 2:00AM until/before May 5, 2025 2:00AM. From the statistic above, you miss 1 date of wagering that is May 3, 2025. This is only my opinion. Maybe some Stake Support can explain more detail.

Edited by stlfierydragon
Posted

Yea you are pretty close so it is a time zone thing the way even though I did my first bets on the 28th due to the utc time zone it was actually the 29th and then it lines up right until the 3rd because I thought I had finished the day before however I had one day left. Is what it is they need to do better with promotions having clear terms and dates and days etc. 

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