2fa authentication reset

[rovish1014]

I want to reset my 2fa authentication and i am trying to email on stake support and i guve them everything what they said but how can this requirement that they said they need this address history when i don't know which one wallet i used i am sending email from my registered email i give them my username and everything 

[NatasaC]

Hello@rovish1014,

Thank you for reaching out to us.

 

If you are unable to access your two-factor authentication (2FA) code, please contact us at [email protected] using the email associated with your account. We'll then initiate the 2FA recovery process.

If you have any questions or need further clarification, please do not hesitate to contact Live Support

.

Best regards,

NatasaC

 

[rovish1014]

What should i do now when they are not replying about this

[AleksandarG]

Hello @rovish1014

They have many tickets, and they will definitely get back to you as soon as they can.

Just be a bit more patient.  

Best regards,
@AleksandarG

[HumberRolls]

Hi, I also want to disable 2FA because I lost my phone, and yet the recovery team keeps telling me that.

We regret to inform you that, due to prior security updates implemented on the account, any future changes to the email address or two-factor authentication (2FA) settings have been permanently disabled.

Another option that can help me?