Stake "Support" Your Experience

[Mersoking]

@Eddie @SanjaT 

Hi there,

This is now the 20th time I’m reaching out to your support, and I’d like to express my deep frustration. I’ve been a loyal and consistent customer with a strong deposit, wager, and withdrawal history. Yet, I keep receiving copy-paste responses that don’t actually address my concerns or acknowledge my loyalty.

I want to be completely transparent: I’ve been in serious talks with several other casinos, and based on my activity history, they’re offering me a broad range of tailored perks and VIP benefits if I decide to move over. I’m genuinely considering switching platforms — not out of impulse, but because I don’t feel valued here.

This is not the way to treat long-term, high-value players. I expect this matter to be escalated to upper management, as I know these types of cases should be reviewed at a higher level. I'm giving Stake a final chance to show that you recognize and value loyal customers like myself.

Please don’t send me another generic response. I’m asking for a real, personalized reply and some clarity on whether Stake is willing to step up before I make my final decision.

Thanks.

18:51

Milan • Vor 4T

Hello there,

Thank you for reaching out!

We want to let you know that we deeply value all of our customers, and your experience is important to us.

We're truly sorry to hear that you're considering leaving our platform. Please know that we're here for you and always available if you ever wish to discuss any concerns or feedback.

However, if you feel that leaving is the right decision for you, we will respect your choice and wish you all the best moving forward.

I regret to inform you that there are currently no available bonuses on your account at this time.

But do not fret, as our site offers a wide variety of promotions through which you can earn some extra funds.

We advise you to keep an eye on your e-mail address and our Telegram groups, as something will surely come up eventually.

If there's anything else you'd like to share or discuss, we're just a message away.

Thank you for your reply, but I must say I am utterly shocked and disappointed by the response I received. It is clearly a copy-paste or AI-generated message, and it shows a complete lack of genuine concern for my situation.

I cannot accept this kind of treatment, especially after the time and loyalty I’ve given to your platform. This reply does not address my concerns in any meaningful way and only reinforces the feeling that my message was not taken seriously.

I would like to speak directly with someone from upper management or, at the very least, be provided with the direct email address of a real person who can handle this matter with the seriousness it deserves. I expect a human response and a real conversation—not another scripted message.

Looking forward to a proper reply.

Milan • Vor 4T

At this moment, we’re unable to escalate this conversation to a manager.

However, please rest assured that our support team is fully equipped to assist you with any questions or concerns you may have.

We’re here to help and will do our best to resolve everything to your satisfaction.

Thank you for your response, but I have to point out the clear contradiction in your message.

You mentioned that your team is "here to help and will do our best to resolve everything to your satisfaction." However, that statement rings hollow when, in this case, the customer’s satisfaction—mine—would involve something as simple and reasonable as a small lossback or a bonus, even one with wagering requirements. Yet this has been outright denied without any real discussion.

So I must ask: why say you're here to help and resolve things to the customer's satisfaction when you're clearly unwilling to offer even the most basic gesture of goodwill? That’s not just disappointing—it feels dishonest.

It’s becoming increasingly clear that my concerns are not being handled seriously, and I am again requesting contact with someone in a higher position who is empowered to make real decisions. If that’s not possible, then I expect a proper explanation as to why not—without another scripted deflection.

Looking forward to your honest response.

Milan • Vor 4T

Regrettably, we are unable to offer you any funds on our end.

The bonuses are being handled by our marketing team. We hope you become eligible for some special bonuses or promotions soon.

Furthermore, we do not offer any kind of lossback on our platform.

As you know, Stake operates as a casino, and unfortunately, we are unable to provide financial support or compensation for losses incurred during gameplay.

As outlined in our Terms and Conditions, which were accepted upon registration, refunds on lost bets or any form of compensation for losses are not possible.

If you have any other questions or concerns, feel free to let us know.

Hi Milan,

Your response continues to disappoint, and I now feel compelled to respond in full clarity.

You claim that Stake does not offer any form of lossback. That is not true. While you may choose not to call it "lossback," bonuses based on recent gameplay—heavily influenced by profit/loss stats—are absolutely provided to players, including those who haven’t reached Platinum 4. I personally know other users who have received such bonuses well before that level, and they weren’t met with this kind of robotic resistance or misinformation.

If you, in your role, are unable to authorize or even acknowledge this, you should escalate the matter to your marketing team or bring someone into the conversation via live support who is actually capable of making real decisions. That’s your responsibility if you are, as you say, “here to help.”

I fully understand that part of the support job, unfortunately, seems to revolve around sending messages designed to make paying customers quietly accept templated refusals. But I’m not going to accept this kind of dismissive handling—especially as someone who has contributed significantly to the platform and almost never withdraws. That loyalty deserves more than brush-off replies.

Let me be clear: I am not out to get anyone fired, and I take no joy in escalating things to that level. However, if this is how high-value players are treated, someone should be held accountable for it. I won’t stop pushing this issue until I either receive the well-deserved bonus based on my gameplay—or until someone steps in and takes real responsibility for this situation.

Please do the right thing and escalate this conversation properly.

Milan • Vor 4T

For the best support, we kindly ask that you write your responses in your own words.

Using AI-generated content can sometimes lead to misunderstandings or may not fully represent your personal situation.

From what we can see, you have been very diligent and claimed all available bonuses for your account, so there are no unclaimed ones.

We appreciate your cooperation and are happy to assist you with anything else you may need!

 

 

They do not respond to any requests, you should send a complaint about the support to [email protected], where they will then answer you, this is ridiculous, because of such people you lose the fun here, because nobody goes into it that you talk to someone who has something to say, and possibly takes something like that seriously and does not laugh at you.

Great stats all the time !

Edited May 16, 2025 by Mersoking

[Ngoramto]

Well that's a lots of losses but what exactly were you expecting from support , 

[Mersoking]

7 minutes ago, Ngoramto said:

Well that's a lots of losses but what exactly were you expecting from support , 

That they at least let you talk to someone who cares that customers are leaving. This support is as useless as sand in the desert, and so I hope that maybe something will happen, even for others, after 6 years of Stake loyalty, you can ask for a One Time Bonus, but that only works through this bad support, which does not forward you as desired.

[Ngoramto]

I understand you bro, but they won't care about a single person leaving their sites, it won't matter to them , even i  was frustrated on them and also had my account on indefinitely exclusion and joined other site well it's the same again , everywhere you go every gambling sites are same, then I came to realise it's their win so i came back again and lossing again more and more🤧🤧🤧 can't expect anything, well they do say gamble at your own risk

Edited May 16, 2025 by Ngoramto

[Mersoking]

13 minutes ago, Ngoramto said:

I understand you bro, but they won't care about a single person leaving their sites, it won't matter to them , even i  was frustrated on them and also had my account on indefinitely exclusion and joined other site well it's the same again , everywhere you go every gambling sites are same, then I came to realise it's their win so i came back again and lossing again more and more🤧🤧🤧 can't expect anything, well they do say gamble at your own risk

Of course, you play at your own risk, but the largest online casino in the world, as he always puts it so nicely, has a different way of dealing with dissatisfied customers.

I really just wanted to know whether anyone in this casino really cares if customers leave? I already have a new one and offers to close my account at Stake, and before I take this step, I just don't want to hear from support but from someone else that we @eddie don't care. 

Notifications History

Promo Code Bonus

16.5.2025

10:04:11

Congratulations! You have redeemed 75 Free Spins ($1 each) free bets for Gates of Olympus! This promo will expire at 23.5.2025, 00:00:00 if you don't use it.

Bonus

15.5.2025

15:54:11

You have received 50 x $1 free bets for Majestic Express - Gold Run! This promo will expire at 22.5.2025, 15:54:11 if you don't use it.

Bonus

14.5.2025

21:37:01

You have received 150 x $1 free bets for Danny Dollar! This promo will expire at 21.5.2025, 21:37:01 if you don't use it.

[Ngoramto]

😳😳where did you get this fre promo bonus let me get on too🤧🤧

16 minutes ago, Mersoking said:

Of course, you play at your own risk, but the largest online casino in the world, as he always puts it so nicely, has a different way of dealing with dissatisfied customers.

I really just wanted to know whether anyone in this casino really cares if customers leave? I already have a new one and offers to close my account at Stake, and before I take this step, I just don't want to hear from support but from someone else that we @eddie don't care. 

Notifications History

Promo Code Bonus

16.5.2025

10:04:11

Congratulations! You have redeemed 75 Free Spins ($1 each) free bets for Gates of Olympus! This promo will expire at 23.5.2025, 00:00:00 if you don't use it.

Bonus

15.5.2025

15:54:11

You have received 50 x $1 free bets for Majestic Express - Gold Run! This promo will expire at 22.5.2025, 15:54:11 if you don't use it.

Bonus

14.5.2025

21:37:01

You have received 150 x $1 free bets for Danny Dollar! This promo will expire at 21.5.2025, 21:37:01 if you don't use it.

Come on bro they won't go around saying we don't want you but even if u left the site it won't matter to them, don't be frustrated , think with a chill mind , I think stake is far better than any other platform 

[Luckyyyyyyy]

They only provide bonus to newbie. When you are in big players. Then dont give you a single penny bonus. Except weekly, monthly.

[Mersoking]

7 minutes ago, Ngoramto said:

😳😳where did you get this fre promo bonus let me get on too🤧🤧

Come on bro they won't go around saying we don't want you but even if u left the site it won't matter to them, don't be frustrated , think with a chill mind , I think stake is far better than any other platform 

On my new Casino.

[Luckyyyyyyy]

@Mersoking now what you think which platform is better than stake. Compare in bonus? I would love to go there. I am also frustrated from stake customer support.

[Mersoking]

12 minutes ago, Luckyyyyyyy said:

@Mersoking now what you think which platform is better than stake. Compare in bonus? I would love to go there. I am also frustrated from stake customer support.

I don't think I'm allowed to write the name here, even if I would like to.

Yes, I can understand that very well, everything is reduced here, bonusmails when they come, they come to those who play with surveys, and we who pump their asses full of money probably always come away empty-handed, I would really be interested to see if any of them will read this, and maybe something will change, except these eternal lies from the support that they don't do this and that before P4. Because in the screenshot you can see that they can do it if they want to.So it's no wonder that you don't want to deal with this sap store with lags and bugs and this inhuman support.

[selcukkasmak]

I feel you, mate — it’s frustrating when you don’t feel heard, especially after so much loyalty.

But honestly, Stake does value its players — sometimes it just takes a bit more persistence.

 

Try emailing [email protected] and post in the VIP Telegram if you can.

I’ve seen others get rewarded after showing their stats and staying respectful.

 

Don’t give up yet — you might still get that bonus!

 

Good luck! 🍀

Stay strong! 🔥

[9Gosim]

There are many people who are worse off than you. You may not believe the only promotion I had before I got to Platinum 2. I could get $2 for betting $500. You read that right, 2 USD. I haven't received any promotional emails or ads in the past six months. I pick up Drops and Rain every month to maintain my $2000 bonus. When you are a loser, don't hesitate to pick up Drops. I have exchanged more than 300 codes in three months and have not received a ban. 🤣, as mentioned above, the bonus is managed by the promotion team. I asked them to send me promotions last week. Ads without bonuses are also fine. I received three bonuses this week after I said that. Send an email to [email protected] and give them some time. There are many members, so you need to say hello so that they don't forget you.

 

Here is the only promotion I ever mentioned where you can get $2 for betting $500

 

 

[Exequiel]

Si sirve se algo Code Mixter haha

[cvitan77]

I multiple times contacted them for something and have no complaints at all, always nice and helpfull...

[Weyrey419]

Support has been awful in my experience too. I have screen shot of senior support saying he was checking something but if he actually checked he would of found my problem I was having. They lie 

[Kuno92]

U beg for Bonus and wanna leave if they dont give it?

And u think stake cares about you?

[devileviljr3]

He is not begging. Only sharing his memories. He is %100 right about. 

[PotatoSalad]

You're begging to support for free money, and then are mad because there's nothing available for you??  And then you threaten to leave if they don't escalate this and ultimately give you free money??  

You sound insane dude.

[uraforever]

maybe 10k means a lot to you, but stake is a site that sometime have 200k+ active players playing at same time.   Maybe they will offer extra if you lose 100k+ within a week , but anything less than that, they won't care.

[Mersoking]

200k+ active bots. 

On 5/17/2025 at 1:45 PM, Kuno92 said:

U beg for Bonus and wanna leave if they dont give it?

And u think stake cares about you?

Firstly, I've lost more here than you'll ever see in your Indian slums, secondly, it's common practice to bargain at casinos, so save your cheap comments and go collect the $1 Edward lollipop drops.

We get ripped off in every casino otherwise Edward wouldn't be a billionaire because of us, and yes fuck off like that.

On 5/17/2025 at 1:48 PM, PotatoSalad said:

You're begging to support for free money, and then are mad because there's nothing available for you??  And then you threaten to leave if they don't escalate this and ultimately give you free money??  

You sound insane dude.

Firstly, I've lost more here than you'll ever see in your Indian slums, secondly, it's common practice to bargain at casinos, so save your cheap comments and go collect the $1 Edward lollipop drops.

We get ripped off in every casino otherwise Edward wouldn't be a billionaire because of us, and yes fuck off like that.