Provider bug on Stake

[LucyanSh]

In games from the provider 

1 Ace Studios

My friends and I were trying to get a bonus that simply wouldn't activate. Here are some examples of bets from today. After many such incidents, I decided to contact technical support, who couldn't care less about you and didn't provide any help. if you have a problem, it's your problem, deal with it yourself. From a moral point of view, this is how they treat customers who come to their platform to have a good time. In my opinion, this is very bad and really upset me, as Stake was probably my favourite site until today...

So, in the game Funny Bunny Bonanza, if I'm not mistaken, that's what it's called, because after my morning call to technical support, they deleted it (they didn't count my bonuses, didn't thank me for finding the bug, and decided on their own). Over the past two days, I've had at least 50 such cases. During my 3-minute conversation with technical support, I sent them 2 such cases with photographic evidence and the bet number. Yesterday, my bets reached $30 per spin, and you can imagine how much I ended up losing from the bonuses I caught.

They suggested that I look for where I was winning and throw it to them, but they say you can look at the last 1,000 bets, and you have to understand that with good activity, 400-500k wagers are accumulated in slots in two days. I have been the best player on the stake for two months in a row, and I hope to be third as well. If I lost that much, my friends, how much did all the people who played and didn't get paid lose? I asked them to look into it, I explained the reason, but instead of meeting me halfway, they offered me $9 for 3 bonuses (and I was getting from $160 per bet to a couple thousand per bet of $10 and above for the bonus). I ask that you look into this and return what I was supposed to receive, not a penny more.

p.s. Talk to the support team, when I write there I want to understand the problems and their solutions, and not waste time trying to prove my truth and fight for my winnings. bet number for example: 446963116536