Deposit not credited despite successful bank transaction – need urgent

[Swaraj1009]

I’m facing an issue with a recent deposit that has not been credited to my account, and I’m unable to get a proper resolution.

Here are the details:

I made a deposit via bank transfer.

The transaction was marked successful by my bank, and they confirmed the amount was credited to the beneficiary account provided.

After 24 hours, I submitted the payment proof and UTR number through the deposit escalation process.

The request was later closed stating that the funds were not received, which contradicts my bank’s confirmation.

I have already:

Verified with my bank (they confirmed the transfer was completed successfully).

Tried reaching support via live chat (only received automated responses).

Attempted email support, but received a message that support email is no longer active.

This situation is very concerning, as the funds have left my account but are not reflected on Stake.

Request:
Can a moderator or support team member please look into this urgently? I can provide:

UTR number

Payment proof

Bank confirmation

I would appreciate a proper investigation and resolution.

[Zeus]

2 minutes ago, Swaraj1009 said:

I’m facing an issue with a recent deposit that has not been credited to my account, and I’m unable to get a proper resolution.

Here are the details:

I made a deposit via bank transfer.

The transaction was marked successful by my bank, and they confirmed the amount was credited to the beneficiary account provided.

After 24 hours, I submitted the payment proof and UTR number through the deposit escalation process.

The request was later closed stating that the funds were not received, which contradicts my bank’s confirmation.

I have already:

Verified with my bank (they confirmed the transfer was completed successfully).

Tried reaching support via live chat (only received automated responses).

Attempted email support, but received a message that support email is no longer active.

This situation is very concerning, as the funds have left my account but are not reflected on Stake.

Request:
Can a moderator or support team member please look into this urgently? I can provide:

UTR number

Payment proof

Bank confirmation

I would appreciate a proper investigation and resolution.

आशा है आपकी समस्या जल्द सुलझे। हिम्मत रखें! 🙏💪