What’s Happening?

[mamata2024]

The "Hand-off" Fatigue: You have spoken to at least seven different agents (Marko, Leontina, MarkoPe, Dragan, Sanja, DavidGol, and DavidIsai). While they are all polite, each "new" person joining the chat resets the momentum, often leading to them reading from the same script.

The Bottleneck: The support agents are essentially "gatekeepers" who don't have the authority to credit bonuses. They are waiting on the Marketing/Relevant Team, which seems to have a significant backlog or a technical glitch with the April 27th promotion.

The "Wager" Diversion: One agent (Marko) tried to pivot the conversation to your betting size when you asked about the VIP meter. This is a common support tactic to explain away slow progression, but it didn't address your specific concern about wagers not being credited at all.

Your Approach: You’ve been remarkably patient and polite ("No worries be happy," "I understand it's not your fault"). While this is great for keeping the agents on your side, it has allowed them to keep you in the "waiting" phase without a firm deadline. What happened to accountability 

[Empire07]

not able to claim this

 

[Astar19]

I have also received this email but i was able to claim it about $10 

[joezy]

What's up tho, how have you been doing? I'm new to forums. Hmm I couldn't but honestly I didn't try I guess. Hoping to get number 8 though

[Pygmalion69]

I didn't receive it

[Vanik0407]

😆

[mamata2024]

Thank you for the interaction 

 

16 hours ago, Vanik0407 said:

😆

 

16 hours ago, Pygmalion69 said:

I didn't receive it

 

16 hours ago, joezy said:

What's up tho, how have you been doing? I'm new to forums. Hmm I couldn't but honestly I didn't try I guess. Hoping to get number 8 though

 

19 hours ago, Astar19 said:

I have also received this email but i was able to claim it about $10 

 

On 5/1/2026 at 8:49 PM, Empire07 said:

not able to claim this

 

 

[joezy]

What's this 

 

[medeni225]

What?

[frostry]

Yeah tbh the handoff thing is mad annoying, feels like you're just repeating yourself every time a new agent hops in. Hope you get that #8 tho fr.

[doselyn]

Fr bruh, nothing worse than telling your story 7 times just for them to pass you along again. Hope they sort it out soon cause that backlog shit is killing the vibe.

[sandarium5]

Classic runaround. They just keep passing you along knowing damn well they can't actually fix anything from their end.

[lilyen]

that pivot to wager size when you asked about the VIP meter is such a classic deflection move, seen it too many times lol. hope someone on the marketing side actually clears that backlog soon cause 7 agents deep is wild.

[strikemia]

That pivot to wager size when you asked about the VIP meter is so on-brand, they always try to change the subject when they don't have an answer. Hope someone on the marketing side actually clears that April 27th promo backlog soon cause this runaround is exhausting.

[kovaerra6]

That pivot to wagering when you're just trying to get a straight answer on the VIP meter is such a tired script move, ngl. Feels like they're trained to deflect instead of just admitting they don't have the power to fix anything.

[jadeyn]

That pivot to wagering is so transparent lol, they know they can't touch the real issue so they just try to change the subject entirely.

[ryxssa]

That pivot to wagering is so lazy, ngl. Seven agents deep and still no actual answer is straight-up exhausting.

[Damianfreck]

Just on my bed laying 

[irisyn]

ngl the pivot to wagering when you’re trying to talk VIP meter is peak “I have no power here” energy. seven agents and still stuck in the same loop is rough.

[myxni]

Seven agents deep and you still can't get a straight answer, that's brutal. The wager pivot when you asked about VIP meter is just insulting at that point, they're not even trying to hide the runaround anymore