Why still I don't receive my bonus

[Pxt98]

Subject: Urgent Escalation Required - Promotion Eligibility Issue - Username: Pxt98*

 

Hello Stake Support Team,

 

I am contacting you again because the issue was not resolved by the previous agent, ZeljkoNi. His response was incomplete and did not answer my question.

 

 

This is not a valid resolution. I need a specific reason.

 

*Here are all the facts from top to bottom:*

 

1. *The Offer*: I received an official promotional email from http://Stake.com to my registered email address 2 days ago. I have attached a screenshot of this email. 

    The email states: `"Wager ₹10,000+ on Stake and we'll reward you with a ₹900 bonus. You have 3 days to wager on sports or casino (excluding Poker). Your bonus will be credited in crypto only within 48 hours."`

 

2. *My Action*: I completed the required wager *YESTERDAY*, which is within the 3-day window mentioned in the email. 

    As per my account statistics, which I have also attached, my `Day: Wagered` amount is `$170`. 

    `$170 USD = approximately ₹14,900`, which is well above the required `₹10,000+`.

 

3. *The Problem*: Despite meeting all the written conditions in the email, Agent ZeljkoNi stated I am "not eligible" without providing any specific reason from the system logs. 

 

4. *The Timeline*: Per your own email terms, the bonus should be credited `within 48 hours`. It has only been ∼48 hours since I completed the wager. Therefore, the `Day: Bonuses: $0` shown in my stats is expected if the bonus is still processing. It does not mean I am rejected.

 

*My Requests:*

 

2.

? Please check the logs and tell me.

3. If I have met all T&Cs, please confirm my `₹900` bonus is processing and will be credited within the 48-hour window stated in the email.

4. If you are unable to resolve this, I request that you immediately escalate this ticket to a Supervisor/Team Lead and provide me with a Ticket ID for my records.

 

I will also be forwarding this entire conversation and proof to `[email protected]` if this is not resolved in this chat.

 

Username: *Pxt98*  

 

I am waiting for a proper explanation, not a generic copy-paste reply.

 

Thank you.

 

 

Edited June 13 by Pxt98
Wrong data was given

[Ayush0808]

Muje bi nhi mila....apko mila kya?

[bbx7]

@Pxt98 @Ayush0808 bhai ab milgya kya kyuki same dikkat aarhi h mujhe bhi

 

[swailow]

Has the bonus been received?

[Montyboyy]

Whee do I get bonuses here 

[Boorats]

😐

[Montyboyy]

Where brother I never got it 

4 minutes ago, Boorats said:

😐

Never got it 

[Eddie1800]

just use link to claim this