Animation Issues on Mobile?

[nuuuitsjdragon]

The games Diamond Poker & Baccarat glitches badly on my phone whenever I try to use Auto-Play, making it impossible to see my bets visually as half of the screen flashes constantly either on the left/right side. 

I’ve figured out a temporary fix in which I turn off animations but it doesn’t work all the time. Anyone has any additional solutions or suggestions? 



[Device]
• iPhone XR w/ iOS 12.3.1

 

 

[williamshennie9]

I have not experienced this issue on Android. I mean I seldom use mobile, but when I do play those two games, I did not experience those problems like you did. I guess it is only on iPhone.

[kaleemmalik071]

yeah itss seems serious problem someone else reported it already . i hope they will fix it soon as possible  

[Marija]

Hey @nuuuitsjdragon 

I've tested this from Android and couldn't reproduce the issue you've had. Could you, please, provide just a bit more data so I could forward it along?
What happens when you clear cache on the browser you're using and update it to the latest version? Does the issue persist?
Also, if you could write here what were the browsers you've tested this with and its versions, that would be great.
If you are able please provide a screenshot or a video of the animation issue, too.

[nuuuitsjdragon]

18 minutes ago, Marija said:

Hey @nuuuitsjdragon 

I've tested this from Android and couldn't reproduce the issue you've had. Could you, please, provide just a bit more data so I could forward it along?
What happens when you clear cache on the browser you're using and update it to the latest version? Does the issue persist?
Also, if you could write here what were the browsers you've tested this with and its versions, that would be great.
If you are able please provide a screenshot or a video of the animation issue, too.

It persists even when I have cleared cache. 

I’ve tested it with Safari and Firefox. 

I’ve uploaded a GIF so you can better understand the glitch.

Thank you! @Marija
 

[Marija]

Thanks a lot Nuuuitsjdragon, we really appreciate the effort.
I've forwarded it further, and hopefully it will be sorted out soon!
Have a great day ahead! 🍀