Withdraw problem

[Nextgame20]

Hello I am trying to withdraw my eth from the site but an error message appears saying "you are not allowed to do that" I contact the support and they told me I need to contact  [email protected] which I did 20 hours ago and still didn't receive a reply.  I need my money to use them can someone help me please, 

[Ruben0346]

Hello friend, try to withdraw 99% of the profits, that is, if you have 60 USD, withdraw 59, see, if you leave anything to your orders, I am Spanish chat

[Nextgame20]

Hey already tried that changed the amount a couple times always the same message,  I read some posts now people experience this same problem recently,  can someone  look in to it and fix this? I want my money 💰

[Faris]

You need to wait for a response from the support team.

Such errors cannot happen without a reason, they will answer you and explain why you could not withdraw your money.

Please, be patient