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Log in, 2fa problem


LucMum

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Posted

When i try to log in i get a problem with 2fa. There is two fields where i can put mail/username and then there is password. When i put in my details and press log in i get this message "please use open authorization service google or facebook", i know i have set up 2fa put there is no field to put the 2fa temporary code in. And in the google auth app it just shows the code and a timer. However when i try to log in a couple of times and then press "log in" again i get a completely new field and only one field, where it wants my 2fa code. I then time the code right so it hasnt expired and press log in. Now it says "Error: Your token has expired". Like tf, i have tried so many times now and i get the same message over and over again. I cant get into my account can someone please help. I have a lot of crypto in my stake wallet.proof.thumb.png.22f6ccd6462334c0cc6b058ba641fe6e.png

  • VIP Host
Posted

Hi LucMum,

Thanks for reaching out. Feel free to contact our live support via [email protected] and we will initiate a 2FA recovery procedure. You'll be able to access your account shortly after that. Hope this helps.

Looking forward to seeing you in chat. 🙂

Best regards!

  • 1 year later...

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