My chips were change from $25 to $520 and took all my money

[Guest Beast Laflare]

I was playing roulette and I was place $25 dollar bets and I was I’m making my bets the chips change from $25 to $520 and took all of my money. I tried to change the bet but the timer ran out. I’ve already contact stake support and everyone is telling me I manually place the bet. There is no chips that add up to $520. Please help

[lordsgc]

I'm not sure how Max Bet works in the settings as I always have this turned off, but perhaps you didn't and it somehow staked all of your chips? Imagine if it'd have won though.

[Guest Beazy Laflare]

They literally scammed me out of my money and they’re saying I place the bet manually in order to have a 512 bet I would have to place the chips manually and there are no chips that add up to 512 this is so frustrating. 

[nick vermeule]

you might have pressed something wrong

 

[Xylber]

2 hours ago, Guest Beazy Laflare said:

They literally scammed me out of my money and they’re saying I place the bet manually in order to have a 512 bet I would have to place the chips manually and there are no chips that add up to 512 this is so frustrating. 

Let's be realistic, it is hard to believe and the only proof you have is the manually placed bet.
Take some precautions, use the Vault to store the coins you don't want to bet (in the case the autobot fails, a bug, or even if you make a mistake setting the autobot), and record your gameplat (valid for any casino).

[Tristan]

Hey Laflare,

You mentioned "the timer ran out" which indicates this is a third-party providers game. In that case, please follow this article here:

https://intercom.help/stake-casino/en/articles/5222731-reporting-issues-with-third-party-providers

If an investigation is necessary from the third-party provider which the issue occurred with, then ask them for the "SD-Number" and supply that to our support agents.

[adamintx]

1 hour ago, Tristan said: