Bonus error

[Matt07]

I have respected the conditions concerning the last post which is "the return of tea Halloween" in "vip promotions" so I do not understand why I am not eligible?

the machine was in the Halloween section on stake

[BojanM]

Hello Matt07

You can contact our support team and they going to review your case.

Best regards 😊

[Matt07]

In stake website or here ? @BojanM

[Micika]

Heya, Matt07. 👋

You can go to your account and reach out to our Live Support from there. In case you are not able to contact support on the website, kindly send an email at [email protected] and they will get back to you as soon as possible.

Kind regards!

[xrflive]

10 hours ago, Matt07 said:

I have respected the conditions concerning the last post which is "the return of tea Halloween" in "vip promotions" so I do not understand why I am not eligible?

the machine was in the Halloween section on stake

@Matt07 this competition was slightly different from the others, for the Halloween week we had to get a multiplier of at least 50x on any Halloween theme slot. Clowns are not a Halloween theme, and so your win is ineligible for the prize.

[Matt07]

@xrflive there was a halloween slot category for the event and I chose this slot in that category so I don't understand what you mean by that as I never play this machine and I chose it expressly for the  event

[xrflive]

2 minutes ago, Matt07 said:

@xrflive there was a halloween slot category for the event and I chose this slot in that category so I don't understand what you mean by that as I never play this machine and I chose it expressly for the  event

That slot wasn't part of the "proposed" Halloween slots

[Matt07]

and yet it is otherwise I would not have chosen it since I had never played it before

I don't know why I'm talking to you actually bye