Abuse??

[DarkStar]

@LazarpDo you call this Solved?

Chat history:

Quote

03:44 AM | darkstar: I have another issue

03:45 AM | darkstar: I have been on stake for a really long time. 
 And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1) 
 why has my monthly, pre and post bonuses have been reduced by ~90%? 
 I know you all have been giving me, "abuser, flagged, blah blah" but abuser in what way?? 
 
I really need a detailed explanation as to why my account is being treated like this?

03:50 AM | Branko from Stake.com: As already explained, our system has detected that you are using multiple accounts and your account has been restricted from receiving full amount bonuses on your accounts. 
 
 You have been given a chance to use this account as multiple accounts is not allowed on our platform. 
 
 If you need anything else feel free to ask.

03:51 AM | darkstar: Hey which accounts are you talking about?

03:51 AM | darkstar: I am using only darkstar

03:52 AM | darkstar: I told you multiple times you can delete whichever accounts is detected by your system, and i want to get my full bonus this account as i only use this

03:53 AM | darkstar: i dont care about any account other than this, 
 P.S.: if your system is has shown multiple accounts why are you not deleting or saying me those usernames?

03:55 AM | Branko from Stake.com: Stake accounts can not be deleted, you have been explained multiple times and we are not able to assist you further with that. 
 
 If you need anything else feel free to ask.

03:56 AM | darkstar: In that case i want bonuses completely removed from those accounts

03:56 AM | darkstar: i want my full bonus in this account

03:57 AM | darkstar: Hey listen to me, "YOU HAVE BEEN EXPLAINED MULTIPLE TIMES"??

03:57 AM | darkstar: list me those usernames you claim to have detected as my multis

03:58 AM | darkstar: You have never shown me proof, just giving me same replies over and over again

04:02 AM | Branko from Stake.com: Our decision is final due to an abusive behavior and we will not revoke your restriction. 
 
 Have a nice day ahead.

04:03 AM | darkstar: but why are you not showing proof?

04:03 AM | darkstar: If you are saying its multiple accounts, why dont you send the list?

04:05 AM | Branko from Stake.com: We are not able to share any information with users due to an strict privacy policy regardless if those are your accounts or not.

04:05 AM | darkstar: what kind of privacy now??

04:05 AM | darkstar: You claim those are my accounts and you cant list them to me??? PRIVACY OF WHAT?

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Exported from Stake.com on July 28, 2022 at 08:35 AM Belgrade time CEST (GMT+0200)

I need my answer sir @Edward Why cant i get a way to get rid of this problem?
and i am not even getting a clear answer from support...

[Jedne]

There may be someone using your device to access their account and they think that you are the owner of the account

[DarkStar]

3 hours ago, Jedne said:

There may be someone using your device to access their account and they think that you are the owner of the account

i wonder what they are hiding actually.

[oPartial]

Have you sent any crypto to friends accounts directly on Stake from your own private wallet? It’s a double edged sword since they can’t tell you those account names because it would violate the privacy policy in the chance it’s someone elses account. 
 

I’d be asking questions along the lines of how long until the restriction is released etc. no point getting angry about it as the decision appears to be concretely made.

[majali7891]

You cant change their decision weather it was correct or not.

If your account was flagged by mistake or for a reason it is considered "permanently flagged" for the site, & no one can do anything thing about it. Since the site has thousands of users one account wont matter to them..

So just live with it bro. Its already done.

[jungl3]

Store: You're a thief, you're only allowed to buy things from the window from now on. You're not allowed inside.

Man: I'm not a thief, how dare you? What did I steal? Show me video from the security camera!

Store: We can't do that because it would be against the privacy of the thief if it wasn't you.

Man: Right, so you don't have proof that I stole anything?

Store: We've decided that you did and there's nothing you can do about it. Also, because you can only use the loyalty card at the checkouts inside, fuck you and the points you've collected. Have a nice day 🖕

 

The TOS will have this sewn up, so you'll probably be wasting your time fighting it, but what a joke. Zero transparency or proof, just the back of stake's hand. They use a 3rd party company that detects misuse of marketing promotions, from what I remember. I'll have a look later on, but if they're EU based (doubtful), maybe you could do a freedom of information request and find out which of your details were used to come to that conclusion, or at least what information they hold on you. Maybe it's a stake internal process or cost-cutting measure.

I don't understand how anybody could even abuse the site. The only thing is to use multiple accounts with Eddie's guaranteed losing bet. Maybe just scrap that promotion if it causes so many problems, because it's shit anyway (and maybe just a setup for money laundering). If there's solid proof or stake did an amnesty for alt accounts, block those from forum competitions and the stream thread. Job done. Transparency and not treating customers like dickheads - it's a wild concept, but maybe it would be a good thing.

[DarkStar]

1 hour ago, majali7891 said:

You cant change their decision weather it was correct or not.

If your account was flagged by mistake or for a reason it is considered "permanently flagged" for the site, & no one can do anything thing about it. Since the site has thousands of users one account wont matter to them..

So just live with it bro. Its already done.

I am not letting go of this unless i see some valid explanation, i think i deserve that. 

[Ivica]

Hello, DarkStar! 

 

I have done my best to investigate your case, and found that multiple support members have already tried to explain everything in detail.

However, feel free to contact us again on live support and you can ask for me personally or any Senior support member and we will, as always, do our best to explain everything and assist you, if possible. 🙂

 

Kind regards, 

 

Stake support team

[majali7891]

2 hours ago, DarkStar said:

I am not letting go of this unless i see some valid explanation, i think i deserve that. 

 

1 hour ago, Ivica said:

Hello, DarkStar! 

 

I have done my best to investigate your case, and found that multiple support members have already tried to explain everything in detail.

However, feel free to contact us again on live support and you can ask for me personally or any Senior support member and we will, as always, do our best to explain everything and assist you, if possible. 🙂

 

Kind regards, 

 

Stake support team

As support just replied to your post; Its seams that they have explained the reason to you so many times but you still insist to get a deferent answer.. 

very weird case 

[jungl3]

1 hour ago, majali7891 said:

 

As support just replied to your post; Its seams that they have explained the reason to you so many times but you still insist to get a deferent answer.. 

very weird case 

They've given him a copy/paste response and nothing else.

You're banned because abuse ✅

If you're in profit or a mod just doesn't like you, could you become a victim of this? It sure looks that way if there is no evidence presented and no way to appeal the decision.

What is it that's being abused? How much money are we talking about? Is there a weakness in stake's system that can be exploited? Should players be concerned about that, since we deposit and store money here? Is the site safe to use? Why not target the thing(s) being abused and change them, instead of making guesses about which accounts are or are not related? If stake were 100% certain, they would have no problem closing the other accounts.

Meanwhile, they're still happy to take his money if he wants to deposit - that's no problem 👌

[DarkStar]

13 hours ago, Ivica said:

Hello, DarkStar! 

 

I have done my best to investigate your case, and found that multiple support members have already tried to explain everything in detail.

However, feel free to contact us again on live support and you can ask for me personally or any Senior support member and we will, as always, do our best to explain everything and assist you, if possible. 🙂

 

Kind regards, 

 

Stake support team

I dont think i have energy left to hear Support team's same reply over and over again, unless you are willing to come forward with some real information like:
1. How was my account doing bonus abuse?

2.Which accounts were associated with mine?

3.And why cant those accounts be restricted rather than restricting this account of mine, which is the only one i use?

If you are willing to answer these questions head on straight point blank, lets talk otherwise, those bot-based copy paste replies can be done by anything/anyone   no offense, but that is the harsh truth.

 

@Ivica Sir, is support ready to answer those questions?
If yes, i will gladly message support.

Thanks

[majali7891]

20 minutes ago, DarkStar said:

1. How was my account doing bonus abuse?

2.Which accounts were associated with mine?

3.And why cant those accounts be restricted rather than restricting this account of mine, which is the only one i use?

Reasonable questions. You have the right to get an answer for them.

[ReLoSeR]

6 hours ago, Ivica said:

Hello, DarkStar! 

 

I have done my best to investigate your case, and found that multiple support members have already tried to explain everything in detail.

However, feel free to contact us again on live support and you can ask for me personally or any Senior support member and we will, as always, do our best to explain everything and assist you, if possible. 🙂

 

Kind regards, 

 

Stake support team

My account is in the same situation and i have no clue what multi accounting or whatever have i done wrong. 

I been playing with my OWN account, KYC LVL2 verified, for an entire year , Platinum 1 almost Plat 2... we need explanations , no just 1 sentence saying "youre been flagged, thanks" , thats not enough. 

I already told you, ban every other account related to my original, i dont even know what are those. I asked support how to fix it and they didnt say shit. Its going to be like this forever

And the worst thing is they keep sending emails with promos, post monthly and monthly, like taunting us... almost trolling us , i got $0.05 cents for post monthly , why the fuck youre going to send me an email offering me 5 cents , are you joking me?

Stop abusing players

 

[ktinho]

let us imagine that the system detects several accounts  using the same IP address - each account is located in a different country but the users all subscribe to the same  VPN provider. 

These users use the same location for their vpn and  on multiple occasions  they are assigned the same ip address.

 

Would this be detected  unfairly as bonus abuse / multi account abuse?

[dollartree1]

23 minutes ago, ktinho said:

let us imagine that the system detects several accounts  using the same IP address - each account is located in a different country but the users all subscribe to the same  VPN provider. 

These users use the same location for their vpn and  on multiple occasions  they are assigned the same ip address.

 

Would this be detected  unfairly as bonus abuse / multi account abuse?

I would be very surprised if Stake banned accounts due to them using the same VPN provider.   They are smarter than that.    I would have to beleive the way determine if one is abusing and making alts is based on device fingerprinting or browser fingerprinting (what extentions you have installed, screen size, etc).   Probably even something more sofisticated.   But if they told us how they do it, the people making 100s of alts would then be able to avoid detection.   If they tell Darkstar which alts they caught, he'll know what methods worked and what didnt.   It would suck if someone truly innocent got caught up in something like this.. but we'll truly never know if that's the case or not.  

[ktinho]

1 hour ago, dollartree1 said:

I would be very surprised if Stake banned accounts due to them using the same VPN provider.   They are smarter than that.    I would have to beleive the way determine if one is abusing and making alts is based on device fingerprinting or browser fingerprinting (what extentions you have installed, screen size, etc).   Probably even something more sofisticated.   But if they told us how they do it, the people making 100s of alts would then be able to avoid detection.   If they tell Darkstar which alts they caught, he'll know what methods worked and what didnt.   It would suck if someone truly innocent got caught up in something like this.. but we'll truly never know if that's the case or not.  

I fully understand all of that and i would hope that the system is smarter than that!

just thinking aloud  really  about having the same Ip and other settings being the same  - if that could trigger false positives in teerms of abuse. 

 

like you say it would suck.

[Darki223]

So many accounts have received such a problem after updating the system for calculating weekly and monthly bonuses. I also get a 5 cent post monthly bonus and a 7.5 dollar monthly bonus. Plat 1 Monthly wager 30-33k

[DarkStar]

They replied, "we will be glad to help"


but when i asked them some simple questions whose answers at least i deserve, They went complete silent? Why?

[Ivica]

Hey @DarkStar

 

As previously mentioned, feel free to contact me, the appropriate way, via Live Support, and I will personally do my best to check and explain everything that needs to be explained.

 

There is no need for this thread to just keep going on an on, if you don't want to contact us to resolve the actual issue.

 

Kindest regards,

 

Ivica from Stake support team