self excluded and monthly

[gery2k14]

Hi.

So basically I took a week self exclusion and the monthly just got released

My self exclusion gonna expire on Sunday and I was like okay I will claim then, when support just said I wont be able to claim my monthly because the bonus created while I was in self exclusion

I wanted to take self exclusion only for casino, but the support said I have to take it through the email self service

I feel like its not fair I wont be able to claim my monthly bonus

idk how its my fault monthly got released earlier than usual

thanks for the help in advance.

 

[Dimzer45]

On 8/8/2022 at 1:33 PM, gery2k14 said:

Hi.

So basically I took a week self exclusion and the monthly just got released

My self exclusion gonna expire on Sunday and I was like okay I will claim then, when support just said I wont be able to claim my monthly because the bonus created while I was in self exclusion

I wanted to take self exclusion only for casino, but the support said I have to take it through the email self service

I feel like its not fair I wont be able to claim my monthly bonus

idk how its my fault monthly got released earlier than usual

thanks for the help in advance.

 

Wiw

[Faris]

It's nobody's fault, it's just a self-exclusion policy, you should have read this before taking this action. 

In addition, if you want to exclude yourself from the Casino section only, you should contact the support team, when you do it through email this applies to both casinos and sports.

[gery2k14]

I tried to exclude myself only for casino but support said i can only do that with this email thing

[HMilly]

was wondering the same thing. thanks for the heads up. sorry that happened