Stake Support

[tqytom5]

After stake blocking my withdrawals for like 4 months now I've realised they are just gonna steal my funds (~$1200). Hopefully at least one person will see this and be able to get their money out before its too late. Before all the stake supporters come after me saying stake are safe and never take funds etc etc let's look at some facts. They've accused me of multi-accounting but provided 0 proof. They said if I provide kyc they'll release the funds, then backtracked on that and said they would only "review it" and couldn't gurantee it. They told me to contact their legal support team and that they would respond when they could, that was over 10 weeks ago now. Stake have lied on multiple occasions, misled me and taken my funds based on their false suspicions. I don't need sympathy and am not asking for anything but hopefully some people will realise that they can confiscate your funds at any point they want and you can do basically nothing about it. Take your money and play at a different casino, it's not worth it.

[ByteMeTwice]

5 hours ago, tqytom5 said:

After stake blocking my withdrawals for like 4 months now I've realised they are just gonna steal my funds (~$1200). Hopefully at least one person will see this and be able to get their money out before its too late. Before all the stake supporters come after me saying stake are safe and never take funds etc etc let's look at some facts. They've accused me of multi-accounting but provided 0 proof. They said if I provide kyc they'll release the funds, then backtracked on that and said they would only "review it" and couldn't gurantee it. They told me to contact their legal support team and that they would respond when they could, that was over 10 weeks ago now. Stake have lied on multiple occasions, misled me and taken my funds based on their false suspicions. I don't need sympathy and am not asking for anything but hopefully some people will realise that they can confiscate your funds at any point they want and you can do basically nothing about it. Take your money and play at a different casino, it's not worth it.

Do you have a timeline of events, screenprints etc ?

I'm not a fan of Stake when it comes to policies and procedures, but I don't take everything I read on here as Gospel either.

Perhaps you could elaborate some more.  It's kinda hard to form an opinion from reading what's posted above..

 

[tqytom5]

8 hours ago, ByteMeTwice said:

Do you have a timeline of events, screenprints etc ?

I'm not a fan of Stake when it comes to policies and procedures, but I don't take everything I read on here as Gospel either.

Perhaps you could elaborate some more.  It's kinda hard to form an opinion from reading what's posted above..

 

Yeah completely agree with you on that, the story is so long that If I posted every single detail it would be like a 5000 word essay so I was trying to get a balance there but clearly I didn't give enough info so my bad.

My account was first placed under restriction on the 14th August. Since then I have gone back and forth with Stake support but with no meaningful outcome. I've attached screenshots showing the following -

1) The original message in which they say why my account is restricted

2) Messages where they tell me that they can't check emails from stake support as its not their jurisdiction (they claim its a separate team that they arent allowed to interfere with and that live support is different to the complaints email team). Then they slip up and say he checked and I never even emailed that team (even though I emailed them 3 times and the first time they sent me a generic response of "please provide kyc etc"

3) Where Stake tell me I didn't speak to live support about this issue, this time when I give them the evidence of this they tell me that it's their mistake and I actually did.

4) What I think is the most damaging - once I present to live support all of this they say essentially that their terms of service allow them to confiscate funds and its my fault as I signed up to it.

Timeline is from that initial 14th August to now (little change just more conversations with them). I reached out to the complaint team on 17th August and after getting 1 email back (standard auto reply type), they now ignored all follow up emails but when I speak to live support they tell me "their team is busy and will reply when they can", despite being like 3 months ago. My account is locked with about $1200, I can't tip or withdraw but they will still happily accept deposits and bets. 

I hope that provides some more info, if you have more questions please ask as just like you say its important I'm as transparent as possible as you don't just want to take a forum post as Gospel.

 

 

Sorry the images seem to be all out of sync - its probably best to look at all of them then read the text or vice versa as it's all jumbled up

[ByteMeTwice]

Jeez,

ye been thru the wringer with this one mate..

Have you any idea why they changed the status from withdraw only to confiscating your funds ?

How many account did you have ? 

I'm not passing judgement on you here as I am well aware that multi-accounting was encouraged for some time by Stake

 

[Sweden]

Had the same issue, just KYC man... trust me, it took me a week which was super fucking annoying. But if you need those $1200, then your best bet is KYC'ing

[tqytom5]

3 hours ago, ByteMeTwice said:

Jeez,

ye been thru the wringer with this one mate..

Have you any idea why they changed the status from withdraw only to confiscating your funds ?

How many account did you have ? 

I'm not passing judgement on you here as I am well aware that multi-accounting was encouraged for some time by Stake

 

Genuinely only had 1 account, they accused me of a list of like 7 accounts. Problem is whatever I say they'll never change their opinion, they won't provide proof but will just tell me I've been multi-accounting. I spoke to some other guys who had the same issues all being accused of this (they seemed genuinely like they only had 1 account as well but of course I can't gurantee that). My account barely touched casino stuff, I'd just play the big sports promos and I had decent profit so I think that's why they claimed that

3 hours ago, Sweden said:

Had the same issue, just KYC man... trust me, it took me a week which was super fucking annoying. But if you need those $1200, then your best bet is KYC'ing

Honestly at this point I have no confidence that even if I provide kyc they will release the funds. They've literally lied to me on multiple occasions on record about different things and now won't even gurantee that if I provide kyc they'd release funds. Again I spoke to someone else with this problem, provided kyc level 4 and they just told him that it was "forged" and they wouldn't accept it. Again, can't gurantee it was legit docs but either way they can just claim it isn't and take the funds.

[Satanpower]

As for me, Stake and steal $ 1200 sounds ridiculous😀

[tqytom5]

9 hours ago, Satanpower said:

As for me, Stake and steal $ 1200 sounds ridiculous😀

What do you mean sorry?

[skleven]

This is why Stake has what many would call a "fake" gaming lisence. If they had a real lisence, they could not do things like this and get away with it.

[tqytom5]

4 hours ago, Tremoctopus said:

Damn, man I feel your frustration and pain. I can guarantee you are not the only person going through this right now.

It is an understandable approach that Stake try to reveal as little information as possible to someone they think may be "abusing" their services, and that approach may work well for dealing with slippery scammers.

The MAJOR issue with this is that sometimes the player is an honest genuine person, and is not attempting to abuse their systems in any way. Stake's starting position seems to be an assumption of criminality, i.e. you are an abuser, you are a liar, you are a thief you are a scammer.

Being accused in this way is so stressful and frustrating for the player who is wrongly accused, Stakes position is to assume the player is guilty and throw it back on to them to prove they are innocent of crimes unspecified.

 

 

Im shocked that support would say that to you, it demonstrates their assumption of criminality in their procedures.
They are accusing you of fraud based on the mind reading capabilities of their software. Only you can state what your intentions are or were at any time.

Most likely they have linked your wallet address to another wallet address, and the owner of that wallet may have sent funds to a number of accounts, which would flag in their system.

 

Yeah honestly man it's ridiculous :( I said to them if you wanna restrict my account and stop me betting and depositing cause you think I've done this that's fair enough - you can pick your customers and refuse service that's your decision. However, banning people from withdrawing is outrageous, its a complete disgrace and would be unlawful in any land-based casino. But yeah like you say I'm not the only one with this issue and it seems like stake aren't gonna be changing this anytime soon. Hopefully it makes a few more people aware tho of just what power Stake have over you if you've got funds in your account.

[Samjangerz]

Stake is big enough that they can fuck with customers with no consequences.

You see, they built a damn good reputation in their early days. One that is hard to damage, and imagine someone who is used to the old stake see these complaints? They'll think these are gambling addicts and any criticism will be ignored.

The community is what allows Stake to abuse people. While Stake's greed is through the roof and they will never go back to what they used to be, the very least the community could do is stop new people from entering this gate to hell.

 

 

 

 

[tqytom5]

1 hour ago, Samjangerz said:

Stake is big enough that they can fuck with customers with no consequences.

You see, they built a damn good reputation in their early days. One that is hard to damage, and imagine someone who is used to the old stake see these complaints? They'll think these are gambling addicts and any criticism will be ignored.

The community is what allows Stake to abuse people. While Stake's greed is through the roof and they will never go back to what they used to be, the very least the community could do is stop new people from entering this gate to hell.

 

 

 

 

Yeah I saw that when I posted on the stake reddit. You say anything remotely along these lines and within 5 mins your comment is like -10 karma and then your posts start getting removed.

55 minutes ago, Tremoctopus said:

You have something of high value that they want from you. Verification data. It is in this scenario that they have leverage to extract it from you. It's rational behaviour although clearly unethical.

Yeah I do agree with that. Just a shame the laws and licences are so shady that they can get away with this bs

[tqytom5]

40 minutes ago, Tremoctopus said:

 

I would offer you very specific advice on this issue, but that post would be deleted very quickly from the forum.
So the best I can do is tell you to search out Gh stnipple on telegram.

He is banned here in the forums, so he can't reply to any posts you may make here.

Cheers man I did try find him but when I searched on telegram nothing came up unfortunately. Thanks for the help though