I was told rakeback doesn't exist.

[anibunny]

Stake Support told me that rakeback doesn't exist, I am platinum 1.

https://cdn.discordapp.com/attachments/1132738342425993349/1132778714971787264/norakeback.png

I was gambling with my friends today and lost alot, and they told me to claim my bonuses and rakeback.

I then realized I did not have these on my account.

I contacted support to ask about it, to only be told it does not exist on their site. Stake.com.

I contacted support and they refused compensation and refused to give me the daily bonuses I should've been able to claim for 828 days.

When they finally enabled rakeback, my wager is 945k. I was given 2.1k in rakeback, and my bonuses earned for levels.

What do I do?

 

UPDATE : I am told I was given the correct rewards. it is 3,400 total for 945k wagered.

I checked statistics, and my total owed this month alone is 4,402.83. Keep in mind, that is THIS MONTH alone. Here is the statistics I was emailed. https://prnt.sc/ezMWf15UX56B

They are continuing to say, after I sent that, that 3.4k was the correct amount owed in rewards, bonuses and rakeback.

[StormerFan]

My rakeback is still active and I do get $ back

[SangreMiaka]

Maybe you acct had a violation

[Snickers]

3,400 total for 945k is a lot of rakeback, for stake.

You get 5%, but not on your wager, just on the house edge. So when you wager 1 million, with house edge of 2%, you get 1000$ only. 

Whats unfair is thet sports doesnt pay any rake back or bet back, even the the house edge (FIG) is 15% and more.

[xia15]

Not everything on stake gets rake back, maybe that's why it's not your expected amount? But still that wrong computation made by support makes me mad. Lol. 

[skyhook007]

Still has my rakeback..need to wager more to get more rakeback..

Yeah...

[TappedPenguin]

Try finding the correct links for the last few monthly bonuses etc and claim them if you already haven’t. When I first joined I didn’t realise you could do this so I went back 3 months worth of monthly and weekly links and they worked for me (last year) good luck