Hello there,
Thank you for reaching out to us.
As community managers, we don’t have visibility into or control over that specific matter, so we’re unfortunately unable to provide further details or make changes from our side.
The best course of action is to contact our support team directly, as they have the appropriate tools and access to assist you. Once you reach out, please follow the steps and guidance they provide—they’ll be able to look into your situation more thoroughly and help resolve it as efficiently as possible. We also kindly ask for your patience while waiting for their response. Our support team handles each request as quickly as they can, and they will get back to you as soon as possible.
Kind regards,
MarkoCo