Hey fellow gamblers
Yesterday, I had the case were my balance was showing an incorrect number for one of my coins. I did not know that, hence I started an autobet session on Dice with a bet-size based on the funds shown in my wallet. Within a few seconds, I burned 100$, simply because my bet-size was too big for a start.
I contacted support and I got told to not play when I have a faulty wallet-indication. That left me with confusion as you can Imagine. How can I possibly know if the wallet-size is correct, or not. What is the purpose of the wallet-indication then? Anyways, I was telling the support that I wasn't aware of the incorrect wallet-indication. The answer came quick by saying, I shall check my previous bets in that case. And that does not make any sense. First of all, there are bets missing all the time within the "my bets" window. Also, am I really asked to count thousands of bets, subtracting, or adding the win/losses to know where my wallet really stands?
I just asked for a compensation of the 100$ as this wasn't fair betting to me, and isn't that what Stake is all about? The answer was, they cannot give me any bonus. I did not want a bonus, I wanted a compensation on an unfair gambling session. I was also told that during the Saturdays weekly bonus, the website isn't as stable as usual. Okay, that is all fine. But if I bet wrongly, lets say I put a wrong multiplier on Dice - thats on me. Happened and thats my mistake. If Stake shows the wrong balance and having a direct impact on my betting strategy; I think I would be entitled to a compensation here.
I don't blame anyone directly, especially not support - but I think Stake should do something about this. If not, this opens a whole new world of unfairness against players.
Thanks and a have a wonderful Sunday all
Milica92
/Edit: This is not a rant. I just wish this could improve ❤️