Contact support they can help straighten this out for you. that being said try changing your currency an see if you can play with a different crypto. there may be an issue with your bank or whatever account you have saved.
I joined trivia for the first time, but unfortunately, I wasn’t as quick as the others. One of the winners kindly requested to send their winnings to me, but the moderator didn’t allow it. No hard feelings—I’m still super grateful to the winner for trying! That said, I do feel that players should have the option to transfer their winnings if they choose.