Hey everyone,
I wanted to share my experience with Stake.com and hopefully get some clarity or advice from others who’ve gone through something similar.
Recently, I deposited $452.23 into my Stake account. Unbeknownst to me, a $904.15 bonus was automatically applied to my account — I never explicitly requested or intended to use this bonus. My sole intent was to play with my own money and withdraw freely when I wanted to. I started playing, what I assumed to be my own money.
Now here’s the kicker: my balance never dropped below the amount of my deposit plus bonus, meaning the bonus funds were never actually used. I wagered only within my deposited balance and won a significant amount, but when I tried to withdraw, I was told I could not because I hadn't met the 40x rollover requirement on both my deposit and the bonus.
Despite me repeatedly stating that I never used the bonus and never dropped below my deposit amount (meaning I didn't benefit from their money), their support agents — even after escalation — kept repeating the same line: "Because you started playing with the funds, you triggered the rollover." They completely dismissed the fact that the bonus was never touched.
When I asked if I could forfeit the bonus, they said it was no longer possible since “wagering had started,” even though only my own deposited funds were used. I even offered to withdraw only the amount I deposited, untouched, and was still refused.
To me, it seems unreasonable to hold my entire balance hostage under bonus terms when I:
Never asked for the bonus
Never dipped into the bonus balance
Only wagered with my own money
I’m seriously considering lodging a complaint with AskGamblers and Curaçao eGaming if this isn’t resolved. This whole situation feels deceptive and unfair.
If anyone has dealt with a similar issue — or knows of a successful way to challenge this — I’d really appreciate the input.
Thanks for reading.
