Braanboom

https://youtube.com/shorts/PWnaq3J-9VA?si=ujZJNychGz-qe2Wt

Thanks for your response. I totally get that mistakes can happen — we’ve all been there, and I appreciate you sharing your own experience. But in my case, I really believe it’s not just a user error. When I placed the bet, the interface still showed values in ARS (Argentine pesos), not in credits — at least not clearly enough. I even have a video that shows the transition and how it might mislead someone who’s not familiar with how the balance display works. If you’d be open to it, I can share the clip so you can see exactly what I’m referring to. I think it might help clarify why I feel it was misleading, especially for users who aren’t switching between currencies regularly. I’m not blaming anyone, just pointing out that maybe this could be improved for transparency.

I appreciate the explanation, but just because a system has “worked this way for years” doesn’t mean it’s not confusing or problematic. In my case, the interface showed “$60,000” with no clear indication that this was a credit value and not Argentine pesos, which is the currency I had selected. That ambiguity between local currency and in-game credits is a design flaw, not user error. If something can easily be misinterpreted — especially when real money is involved — then the responsibility also lies with the platform that presents it, especially when there is no clear warning or confirmation showing the actual value in the selected currency before finalizing the purchase. I’m not asking for a system overhaul, but I do think this case deserves a fair review. I also strongly suggest that Stake considers adding clearer warnings or confirmations before large bonus buys, to avoid this kind of confusion for other users. Thank you.

Hello Stake community, I want to make public a very serious problem with a bonus purchase on Sugar Rush. I bought a bonus that showed a cost of $60,000 in Argentine pesos (ARS), but the system ended up discounting $1,200,000 ARS, without any clear warning. I have video evidence that clearly shows the initial value and how it was processed. I contacted support, escalated the case, delivered all the requested material, and even so they closed the claim saying that "it is another way to show the same amount", using the "$" symbol, which is totally confusing and misleading, especially considering that my account is configured in local currency. The most serious thing is that they do not assume the interface error or offer any compensation, and close the topic with a simple "you are free to do what you deem convenient." I demand that they review the case seriously and that Stake is responsible for this type of failure that directly affect the balance and the user experience. I have all the videos and captures where it shows what happened clearly Braan Boom

BraanBoom G

N- 7 stake id: Braan Boom