Dear Stake,
I hope this message finds you well. I am writing to follow up on my request to reinstate my account, which I submitted over one month ago following a period of self-exclusion. As a Diamond 3 level user who has wagered more than $100 million on your platform, I have greatly appreciated the services provided by Stake in the past.
While the general support team has been responsive, typically replying within minutes or hours, I have not received any substantive update from the team responsible for account reinstatements. Each time I email
[email protected], I receive similar responses indicating high workload volumes, such as:
“They are currently experiencing an increased workload so it takes longer for them to respond.”
“This process would not be instant, and may require some more time for them to respond.”
“The Responsible Gambling team is not available 24/7 but they are reviewing Return to Play requests every day. However, they have a large backlog of requests and it may take them some time to review your request as previously mentioned.”
I understand that there may be operational challenges, but the lack of progress or communication after more than a month is concerning. Could you please escalate this matter to the appropriate team or provide a more detailed status update? Alternatively, if possible, I would appreciate it if this could be brought to the attention of Eddie for review, given the extended delay.
Thank you for your attention to this issue. I look forward to your prompt response and resolution.
Best regards,
NarStar
