Now, I'm not a big chat user but 1 incident stuck with me.
About a few weeks ago, I was pretty active on chat on a random day. I also received 3 straight Rains for some reason and Voila, got muted for 1 day immediately after I received my 3rd consecutive rain on accusations of "low quality chat".
That particular accusation was funny since my chat posts are better quality than 99% posters on the Indian Chat channel. I assume some Mod was not happy with me getting 3 straight rains so made up a BS excuse to kick me out.
Anyway, I stayed away since then because I have no reason to debase myself for a few $$$ with biased Mods who are hoarding themselves.
Other users might not see this situation lightly. So, good luck to the OP. Hopefully, higher ups look into this situation.