Been playing since 2021 and lately I've been closing up on Plat III (Plat II 99.5%) - And I've never had a ladder bonus. I'm way down overall, I don't play to wager or "abuse" that system. I don't sit and grab codes 24/7 and I hardly withdraw if I do so happen to win. My RTP sucks and it's not unusual for my deposits to hardly last a while at all. In other words, it's going shit for me. And when I actually do manage to make the deposits last and on top of that a good wagering amount, no trace of a bonus either.
Then seeing tons of people go "Oh hey wth I haven't received a ladder bonus in a while, I got like 10 from plat 1 to plat 2" just pisses me off because I feel you value some players more than others.
You should be more clear about how you determine who gets these bonuses, because this sucks for some of us.
