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Thanks for all the replies! Wow, it seems Stake has been on a banning rampage with no justifiable reason let alone providing any viable evidence regarding the terms that were apparently broken. @mac254 Exactly! Lmfao, what was the point directing me to further non-existent support?! And @Jolin123 if Stake Poker is still in Beta phase, I wouldn't expect so many permanent bans of Stake members and I agree with you, it's unlikely they will make right with this. Shameless Stake, Shameless! Needless to say... I've taken my poker money elsewhere! Happy Gambling 👍🤑

Sure is mate, thanks for taking the time, much appreciated... 😊

Thanks, yeah really sad tbh! And no only 'stake poker account' (for now!) Who knows what will happen since they think i use all this software etc. They never actually said exactly what i used and how this changed my/and anyone else's game outcome. Cheers for reading

Hello Stake Community, I need your help! My account has been permanently banned from playing all Stake Poker Games for using 'bots' and similar technology which I have never used and furthermore do not have any such technology downloaded on any of my 2 devices I use to access Stake, which is my Samsung Fold 3 and Apple Mac Air. I will firstly attach the communications that were made by myself & live support: ME: Hi, I was playing poker a cash game $0.80/cents poker and then I decided to leave with my winnings to wager on original games, I then decided to go back to the table and wanted to buy in for the minimum amount of $0.80/cents but the system kept taking $4.80 from my total balance. This continued twice before I left the room and returned, I then refreshed my page hoping it would go back to normal however it took $4.80 from my balance when I entered the table. I continued to play the first hand, then during this hand I received a notification that I have been blocked from playing by administration. I do not understand what I have done wrong for me to be blocked from playing poker as I usually do and I follow all rules. Please help as I'm sure you can see all my playing history. Kind regards, Li. Our usual reply time 🕒 A few minutes RESPONSE FROM LIVE SUPPORT: Hey there! Thank you for reaching out to us! Allow me a moment, please. We regret to inform you that your Poker account has been permanently disabled. This action has been taken due to specific activity associated with your account that has been flagged by our team in charge and monitoring system. This decision is in accordance with sections 1.3 and 1.4 of our Poker Terms of Service. For detailed information regarding these terms, please refer to our official Poker Terms of Service here:  https://stake.com/policies/card-room-rules. Our primary objective is to maintain a fair and secure gaming environment for all players. This means that we must take necessary actions to address any activity that could potentially undermine the integrity of our games or the safety of our players. We understand that this may be an inconvenience, and we want to assure you that this decision was made with the utmost consideration for the gaming community's welfare. ME: I have explained to you what happened and I have just read sections 1.3 and 1.4 of our Poker Terms of Service, and I have not behaved unethically, unfair furthermore, I have not colluded, chip-dumped or used 'whipsawing', have not used third party software, used any chat or third-party messaging system as I would not know how to even search or download any of this sort of software. Regarding section 1.4, I have NOT used any tools or services in conjuction with it's poker tools as I have none of this type of software on my Mac. I have NOT used any bots of any sort, any tools that hole card (whatever that means!) information, ICM calculators, solver-type software, dynamic rnge software, seating scripts, virtual machines, remote control software and/or any tool enabling real-time advice during a poker game!!!!!!!! Lastly, I DO NOT mine and/or data share any activities in relation to or used in association with the Poker Games!!!!!! What the hell has happened???? I HAVE DONE NONE OF THESE THINGS! Please sort this out on your end as I am willing to go as far as I need to go with this issue. Regards. RESPONSE FROM LIVE SUPPORT: Regrettably, we are unable to furnish you with further information regarding your restriction. As the restriction has already been implemented, we are unable to exert any influence on it. We apologize for any inconvenience this may cause and want to assure you that this decision was made with the utmost concern for the well-being of the gaming community. ME: Who can exert influence?, please direct me to that point. As this issue has been identified with any evidence whatsoever. *has not been identified RESPONSE FROM LIVE SUPPORT: We regret to inform you that we are unable to accommodate your request. Your restriction will remain in effect. For further details, please consult our previous correspondence and the terms of service for poker. If you have other questions for us feel free to ask. ME: Where do I go for further assistance? Stake.com is a business, therefore there is always someone to go to! Please direct me to that point. This is a joke! I was attempting to bet $0.80 cents and the system kept taking $4.80 if this is the flagged activity?, I am CLEARLY/OBVIOUSLY not a high-roller! Tell me where to get further assistance as this is YOUR responsibility! RESPONSE FROM LIVE SUPPORT: In case you have any complaints regarding your restriction, you can send us an email at [email protected] from the email linked to your Stake account, and someone will answer your email as soon as possible. I then proceeded to seek assistance from [email protected] and basically explained everything again, whilst continuing to NOT know exactly what I had done wrong to receive the ban: ME: Hello I am requesting assistance to un-ban my account from playing any poker games on stake.com. So, it was approximately 9:53pm(NZ Time) and I had just successfully won approximately $4.25 as placing 12th(i think) in the Freeroll Poker Tournament which started at 8pm(NZ time), I then decided to play a Poker Cash game in the $0.80/cents Poker Cash games, I entered with the minimum amount of $0.80 (*successfully) and then added $1.20 to my balance, I then won approximately $2.80 then my balance totalled approximately $4.80, I then decided to leave with my winnings to play and wager on the keno original game I was previously playing. I then decided to go back to the table, as I proceeded to enter the table again, with the minimum amount of $0.80/cents to be deducted, the system entered the table with $4.80 which subsequently deducted from my total balance. I did not start or play any hands at this point, I exited the table before my poker hand was drawn as I did not want to play/risk too much money. I then entered the table once again, and proceeded to pay the $0.80 minimum required to play in the table, however! At this point, once again, $4.80 was deducted from my balance and NOT $0.80 which is the minimum required to play in this table and therefore my total balance for the table was approximately $4.80. This continued and happened 3 times before I left the room then returned, on the fourth attempt, I then refreshed my page once I was in the poker room hoping it would go back to normal, however, the system once again deducted $4.80 from my balance when I entered to compete at the table. At this point, (after 3 times and refreshing my page), I continued to play the first hand with my balance of my hand being $4.80, then during the first playing hand, I received a notification that I have been permanently blocked from playing ANY POKER GAMES by administration! I immediately contacted live support to have this issue rectified as I presumed this was the issue that flagged my account initially. (I have attached all communications with live support in attachments). I was then informed by live support that my Poker account has been PERMANENTLY DISABLED! Live support regretted to inform me that SPECIFIC activity associated with my account and has been flagged by stake.com’s team in charge and monitoring system. The decision was in accordance with sections 1.3 and 1.4 of our Poker Terms of Service. I will outline these here: 1.3. Unethical and Unfair Behavior (i) Stake reserves the right at its absolute discretion to determine when player behavior or activity is unethical or unfair (without any liability to you whatsoever), which includes, but is not limited to, gameplay exhibiting the following: (a) collusion, chip-dumping and ‘whipsawing’; (b) in-Poker Game decisions being made with the use of real-time advice or third-party software, instead of solely by the player; (c) use the website chat or third-party messaging systems to collude, or otherwise gain a mutual advantage; and (d) any other behavior or activity which Stake considers unacceptable or inappropriate. (ii) Unethical Behavior is strictly prohibited on Stake.com. (iii) If Stake suspects a player of Unethical Behavior it reserves the right to take necessary action, including but not limited to requesting certain information from that player, account closure, account suspension, freezing of funds, amendment of Poker Game results or any further action it deems appropriate. 1.4. Third Party Software and Playing Tools (i) Stake prohibits the use of certain tools and services in conjunction with its’ Poker Games, including but not limited to bots, tools that share hole card information, ICM calculators, solver-type software, dynamic range software, seating scripts, virtual machines, remote control software and any tool enabling real-time advice during a Poker Game. (iii) Stake prohibits data mining and/or data sharing activities in relation to or used in association with the Poker Games. For detailed information regarding these terms, please refer to our official Poker Terms of Service here:  https://stake.com/policies/card-room-rules. In response to this and and as I explained to live support: I have not behaved unethically or unfair in any way, EVER! I have not colluded, chip-dumped (not sure what this means) or used ‘whipsawing’ (or this!), have not used third party software, used any chat or third-party messaging system (as I would not even know how to search or download any of this sort of software). Regarding section 1.4, I HAVE NOT, I REPEAT I HAVE NOT used any tools or services in conjuction with it's poker tools as I have none of this type of software on my Mac Air, in have NOT used any bots of any sort nor do I have any type of bot downloaded on my Mac. I do not use any tools that hole card (whatever that means!) information, ICM calculators (do not know what these are), solver-type software (or these!), dynamic range software (no idea what these are!), seating scripts (again, no idea!), virtual machines (Ai robots, I do not have these!), remote control software and/or any tool enabling real-time advice during a poker game (Absolutely no idea what these are!!!!!!!!) Finally, I DO NOT mine and/or data share any activities in relation to or use/used in association with the Stake Poker Games!!!!!! Or ANY game or any thing I do on my mac, I’m a simple chick from NZ whom attempts to win back (or God forbid, double whatever I can that I have previously deposited which is…..in the tens of thousands by now!) Please, just check my balance lol (which means laugh out loud) or check the activities that have been apparently flagged and monitored by the Stake team in charge of flagging and monitoring. Please, if you do this then you will see I have not undermined the integrity of Stake’s Poker games from the introduction of poker games or any of Stake games for the last 3 years years and 7 months nor, have I undermined the fair and secure gaming environment for all players. Please do not forget that I am ONE of these Stake players of whom the integrity, secure and fair gaming gaming environments should be a primary objective to Stake. I am asking for the ban of my account to be lifted as I am a loyal and responsible Stake community member and also an active and regular user in the Stake.com challenges chat room since March 31, 2021. Look forward to hearing from you, Kind regards, Li (AKA lpr166). RESPONSE FROM STEFAN of [email protected]: Hello there! Thank you for reaching out. This decision was made by the team in charge, and as such we would not be able to influence it in any way, we can only point you in the right direction to find information pertaining to this, and relay their decision to you. As for your bets, you can rest assured that no bets can be placed without manual user input, the same can be said regarding the details of your bets, such as the amount. Let us know if you require any additional assistance. Kind regards, Stefan Help Centre l Stake Smart © Stake Casino, All Rights Reserved Stake is committed to responsible gambling, for more information visit https://www.gamblingtherapy.org ME: Hello, Thanks for your reply. Could you then please direct to point to find information pertaining to the decision made. If the information is true that I have been using bot’s and ‘what-not’, then shouldn’t there be winnings showing the use of this? As you can see most of my bets are losing bets! As you said the decision was made by the team in charge, please direct me to the team in charge so I can be able to communicate with them. Thanks. REPLY FROM LUKAS of [email protected]: Hello there. Thank you for reaching out. I regret to inform you that we are unable to provide you with any further information regarding this matter. The decision has been made internally by our designated team, and at this point, it falls outside of our jurisdiction. We understand that you may have questions or concerns, but the final determination has already been reached by those with the authority to do so. We appreciate your understanding in this situation and assure you that we are committed to maintaining the integrity of our processes. If you have more questions, don't hesitate to reach out. Kind regards. LukaS. CONCLUSION: - I am provided no further information regarding the illegal activities made by myself and/or my account. - Live support are unable to help as this falls outside of their jurisdiction. - No consultation can be made internally with the designated team who has authority and reached this decision. - Even though my stake account balance has been at a loss every month, for months (while apparently using bot's to enhance my gameplay), there is absolutely NO consideration to unban my account to EVER play stake poker games again! I love playing the stake poker games and am saddened and frustrated, is there anything else I can do??? Please help Kind Regards to the Stake Community for taking the time to read this! lpr166

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