FliqX

My account has been suspended because of 4 years ago I wrote wrong information.... Like 3 days ago my account has been suspended and nobody tell me why then they want this Now they want the information I first entered 4 years ago in that time it wasn't even necessary kyc 2 when I created my account I wrote random information in that time because I was didn't trust gambling sites then. After like 3-4 months of opening my account, I updated my information and did kyc 2 verification with my correct information and it's been like this for 4 years. Now they are saying u need to confirm your first (4 years ago) information ??? In Stake.com ToS says: 4.3 Where the information stipulated in 4.2. is not provided and/or is not deemed to be complete, accurate or up-to-date at any point in time, Stake reserves the right to suspend the Stake Account registration and treat any subsequent potentially accepted deposits to the Player’s Stake Account as invalid (and any winnings arising from such deposit as void). Where a Stake Account is suspended, You should contact customer support at [email protected] All my information are correct and up-to-date its not says about first information or anything in the ToS. I been playing on Stake like 4 years there was no problem for 4 years now it's suddenly a problem? Here is my support chat messages: fliqx: Hello, I had sent documents for KYC but I needed to make a correction. It says "under review," so I can’t make any changes. Emre from Stake.com: Hello! 😊 Thank you for reaching out to us. It may take me some time to check your information; I will get back to you as soon as possible. 🔍⏳ Emre: Thank you for waiting. Please send an email regarding your issue to [email protected]. They will be able to assist you better. Thank you for your understanding. If you have any other questions, feel free to ask. fliqx: I sent the email. I was told I need to complete level 4 verification. I had mistakenly submitted an outdated document for level 3 and want to replace it. Emre: I'm checking, please give me a moment. 🙏 Thank you very much for your patience and understanding 🌸💫 Emre: Thank you for waiting. Can you upload the documents now from account > settings > verification? fliqx: No, it still says "under review." Emre: Thank you very much for your patience! 💙 I contacted our verification team — they will review your documents shortly 📁🔍 This process may take some time, so thank you in advance for your patience ⏱️ If you need help with anything else, I’m here! 🤗 fliqx: Alright, thank you. Emre: You’re welcome, have a good day. fliqx: My verification wasn’t approved, so I sent it again. Can you forward it to the verification team? Emre: I’m forwarding it now, please wait. Thank you for your patience. Emre: Thank you for waiting. I have forwarded it to the relevant team for review. This process may take up to an hour. Thank you for your patience and understanding. Let me know if there’s anything else I can help you with. fliqx: It says: “Please send a document that matches the information provided during the initial verification process.” — but my address has changed. fliqx: Everything else I submitted is the same. fliqx: For level 3 verification, I had uploaded my old address by mistake and wanted to update it for that reason. Emre: Thank you for waiting. Please ensure that your address in both level 1 and level 3 are the same so that our team can verify it. After you re-upload your documents, let us know. If there’s anything else I can assist with, please ask. fliqx: They were the same earlier but still not accepted. fliqx: I also updated the address in level 1 and uploaded the updated document for level 3, but it still wasn’t accepted. Emre: I'm checking, please give me a moment. 🙏 Thank you very much for your patience and understanding 🌸💫 Emre: I’ve forwarded it to the relevant team again. Thank you for your patience. Let me know if there’s anything else I can help you with. fliqx: I haven’t uploaded any document right now — should I send them again? fliqx: Or is it unnecessary? Emre: Please resend them. fliqx: Alright, I’ve sent them. Buket from Stake.com: Hello, 😊 I will take over from here. Please give me a moment to understand the issue. fliqx: Sure. Buket: Thank you for waiting. Our team is reviewing the documents, and I will update you when there’s any progress. Is there anything else I can help you with? fliqx: No, thank you. fliqx: It says: “Please upload your selfie along with the document that matches the information given in the initial verification process.” — I already did this for level 2. Now it asks for the same for level 3 and 4. How can I hold my 6-month bank statement in my hand and take a selfie? Buket: Thank you for waiting. The information you submitted for KYC does not match. Please re-upload the relevant documents along with your selfie. Is there anything else I can help you with? fliqx: How is it not matching? My address, name, and account number are all on the bank statement — everything matches. Nick from Stake.com: Hello, I will continue from here. Please give me some time to review the previous conversation. Thank you. fliqx: Sure. Nick: According to our verification team, the initial level 1 verification was completed by someone who identified as male, but now the person trying to complete the process identifies as female. Therefore, you need to upload a selfie along with the ID of the person who completed the first verification. Once this is completed, we can update the information accordingly. Thank you for your understanding. Let me know if there’s anything else I can help you with. fliqx: What were the details I submitted during the first verification? It’s been 4 years, I don’t remember. Nick: You can review the information you’ve provided so far on our website by clicking Profile > Settings > Verification Options, then clicking on Level 1. Let me know if there’s anything else I can help you with. fliqx: I don’t understand — the name and surname are correct and match the ID. Did I mistakenly select "male" when creating the account, and is that why it’s being rejected? Nick: The information you entered during level 1 verification does not match the ID you submitted for level 2 verification. You need to apply for level 2 verification using an ID that matches the level 1 information, along with a selfie. fliqx: I’d like to know the level 1 information I entered because I don’t remember entering anything else. Like I said, it’s been 4 years. Nick: You can review the information you submitted so far by going to Profile > Settings > Verification Options and selecting Level 1. fliqx: Okay, but the ID I submitted matches this information. fliqx: Should I upload my ID here? Nick: You can apply for level 2 verification by uploading a selfie with the ID that matches this information. fliqx: I already did, but it wasn’t accepted. fliqx: I can send the photo I took if you want to see it. Nick: I’m getting it checked — please give me some time. fliqx: Sure, I’m waiting. Nick: I’ve contacted our verification team. We’ll reach out to you from here as soon as we hear from them. Thank you for your patience and understanding. Let me know if there’s anything else I can help you with. 😊 fliqx: Do I need to re-upload the documents through the verification page? Nick: Thank you for your patience. Our verification team can only provide the date of birth you submitted during the initial level 1 verification. They stated that you must submit level 2 KYC documents with proof of identity showing a birthdate of November 12, along with a selfie. Once you upload the correct ID for level 2 verification with a selfie, let us know here so I can expedite the process. fliqx: Four years ago, I didn’t trust gambling sites and was afraid my information might be shared, so I used fake information when signing up. What I don’t understand is — my account was already verified at level 2. Later, I submitted my real information and had my account verified. Why are you now asking for the original information? I don’t understand. fliqx: At first, you only asked for a selfie with my ID. fliqx: Then you asked for level 3 and 4. fliqx: And now you’re saying it has to match the first information. fliqx: I don’t remember what I entered 4 years ago, sorry. fliqx: It’s been 4 years — how could I possibly remember? fliqx: The information I submitted now is up-to-date, correct, and verifiable. I don’t understand why it’s not being accepted. Nick: Our verification team cannot activate your account unless your level 2 verification documents and selfie match the information you entered during your initial level 1 verification. Thank you for your understanding. Let me know if there’s anything else I can assist with. fliqx: Then at least tell me what information I submitted back then — "November 12" doesn’t ring a bell. Nick: Our verification team has stated that you are responsible for knowing this information, and they have only shared the birthdate.

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