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Hello Stake Support, I would like to report multiple issues affecting the original game “Zoo,” which appear to be reproducible and are also being experienced by other players. Issue 1 – Game Freezing: The first bet is placed normally and instantly. However, after waiting a few seconds and attempting to place a second bet, the game freezes completely and becomes unresponsive. During this time, other parts of the website, such as Stake Originals categories/pages, also become extremely slow or barely load. Issue 2 – Balance Display Glitch: Another player is experiencing a balance-related issue where the displayed balance appears to go up and down unexpectedly while playing the game. This may indicate a visual synchronization or client-side balance update problem. These issues do not appear to be isolated connection problems and may be related to frontend/game stability or synchronization issues within the Zoo game. I can also provide screen recordings/examples if needed for further investigation. Thank you.

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Hey everyone, Just wanted to clear up some confusion around the recent $100 bonus email that a few of us received. Stake has confirmed that the email itself was sent in error — not that the site was hacked or that anything shady was going on. The important part is that promo eligibility is enforced server-side, not by the promo page or mirror links. That’s why: The promo page and mirror sites still load The links look valid But the bonus doesn’t actually apply to accounts that weren’t meant to receive it This is pretty normal for large platforms — promo pages are usually pre-deployed and reused, while actual eligibility is controlled by backend flags tied to each account. Stake also added 10% to the next weekly bonus as an apology, which confirms it was a marketing email automation issue, not a real active promo for everyone. TL;DR The email was the mistake, not the mirrors A live promo page ≠ guaranteed eligibility No exploit, no scam, no missed “secret” bonus Compensation was already applied Hope this saves some people time and stress 🙏 Good luck and gamble responsibly 🍀

Hello everyone, I’m posting this to seek clarity, not to cause drama. Recently, many Stake players (including myself) received an official email from Stake offering a $100 bonus, clearly presented as an appreciation reward. The email was: Professionally written Personalized with the user’s name Branded correctly Explicitly stated the bonus amount Included a clear “Claim your bonus” call to action This was not a vague teaser or marketing newsletter — it was a direct bonus offer. Shortly after, players were informed that the email was sent by mistake and that the bonus would not be honored. I understand that mistakes can happen, but this situation raises reasonable questions: How can an email promising a specific bonus amount be sent accidentally? These emails are typically tied to backend systems, eligibility rules, and promotional IDs. This doesn’t appear to be a typo or draft email. Was the bonus ever actually created in the system? If the email was sent, was there a corresponding promotion configured, even temporarily? Why were players encouraged to “claim” a bonus that didn’t exist? From a player’s perspective, this creates a clear expectation, especially when coming from an official Stake domain. Is there any transparency on what failed — eligibility rules, regional restrictions, or backend activation? Even a high-level explanation would help rebuild trust. To be clear: I’m not saying Stake acted maliciously. I’m not demanding compensation. But I do think it’s fair for players to ask how such a polished, targeted email can be sent without the bonus being valid, and what safeguards are in place to prevent this in the future. Many of us value Stake because of its professionalism and trust. Clear communication here would go a long way. Thanks for reading, and I hope a moderator or Stake representative can shed some light on this.

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