Hi @MladenS @NemanjaPi @Edward @Steve
I received an email on November 5th :
“We have identified your account as one that has received an excessive amount of bonuses compared with subsequent gameplay, which is limiting our ability to cater to all types of players.”
Here’s my topic to discuss :
1. I received my bonus from the slot call Stake weekly stream.
2. I completed the Level Up Challenge on November 2nd. If this issue was known beforehand, I wish you had informed me earlier so I wouldn’t have participated.
3. Since receiving my weekly stream bonus, I’ve wagered over $102k — so I am an active player.
4. The prize IS only $60, and I didn’t get it for free — I was actually down about $40, if I’m not mistaken.
5. I’m not complaining about receiving or not receiving bonuses; this is about fairness. I’ve played legitimately. Please take a look at my lifetime PNL — you’ll see that I’m genuine.
6. Please don’t close this ticket until either Eddie or Steve review it and see what the system or marketing team or whatever you named it make a good job
level up challenge
Hit the minimum target multipliers on the select games:
40x -Big Bass Halloween :casino:417093022213
80x -Day of Dead casino:417103027516
120x -Vampy Party casino:417122702952
160x -Zombie School Megaways casino:417143923995
200x-Witch Heart Megaways casino:417123184029
