I recently hit Diamond VIP and Stake requested lvl 3+4 KYC, which shouldn't have been an issue as I can provide everything needed. They rejected countless bank statements saying I needed to produce something more. They rejected both my old and new lease agreements. They rejected proof of my bank transfers matching my rental payments. I have no way of producing a utility bill in my name as its paid for by the landlord, and I showed correspondence with the landlord stating this very clearly, that although it can be produced it would be in their name as stated on the rental contract, yet Stake insists that I come up with 3 months of utility bills in my name+bank transfers proving it. They keep demanding a council tax bill when that is impossible to produce as I don't own real estate.
In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a very large bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this.
As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding. Support and VIP host have been completely useless and its not possible for me to produce any more than I already have. I am 4.79% to Diamond 2 and they refuse to compensate me in any way for this all (paid out every 5%) or show any reasonableness.
As expected they just continue to troll me and have no intention of accepting any document. Last night for the first time they said they'd accept a signed & stamped bank reference letter instead of a utility bill in my name which is impossible to produce given that its in the landlord's name. They made it very clear it had to show my bank account was in good standing for years, which is exactly what I conveyed to the bank staff. They have rejected yet another perfectly legitimate document which I had to pay for. Everything out of their mouth is a lie. In the support chat you can see them claim that its unacceptable because its a bank certificate that shows my balance, yet this is a complete lie as nowhere in the letter does it say anything about my balance. It simply states when & where my account was created (3+yrs ago) and that its in good standing, which is exactly what they asked for.
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Stake bans D1 acc, rejects every legit doc, enforcing impossible KYC
