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Got an update from support. "After a thorough investigation into the reported issue, we have confirmed that the round settled without any irregularities, with you receiving the correct payout for this round. Kindly note that the game mechanism in this game is purely for visual entertainment and does not affect the game’s result in any way. As this is the case, this specific round’s result is correct. I am sorry if this does not meet your expectations." If that hypothetically was an opposite situation where a player receives 2500x payout instead of 2x, pretty sure withdrawals would be locked almost instantly and investigation would take much less than 15 days. However, we have what we have. The support agent is sorry that this doesn't meet my expectations and of course no one gives a damn about how much time i waited for this to be resolved and so on. Taking a massive L here. Thanks for visual entertainment dear Stake. GG Enterprises or whatever you guys called - you suck.

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It has been 14 days that "investigation" is going on. I still wasn't paid out or paid off, neither received any updates because nothing can be disclosed for some reason. I heard Stake is the number one casino in the world. At the very least they appreciate my patience...

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Hi guys! I decided to play Crazy Cards Game by GG Enterprises recently which is a game based on Stake Engine. All you do in this game is choose a bet size, buy a ticket and scratch 9 numbers on your screen. If 3 of them are matching - you get to win the multiplier that you've scratched. Or I might have thought so. On every big multi that I've got lucky with - there were 3 matching multis that were less. Even if you scratch into a higher number first before lower ones - it would still pay you for the lower one. That is not fair and it's false advertising, as the game suggests higher payouts are possible. but consistently awards lower multipliers despite matching criteria being met. This feels like faulty results, giving false hope to players expecting fair outcomes based on the game's mechanics. Bet IDs with buggy payouts: casino:394174329335 casino:394171538223 casino:394178637393 casino:394183565436 It has been almost 2 weeks since it happened and every day that i check about it with live support i only hear that the case is "under review" and they'd let me know if there are any updates. I feel so scammed especially on 2500x

There is not a new single bit of information since the first day. It's still on the stage of "We’re genuinely sorry you feel this way, and we understand how discouraging this experience must be for you. Our team in charge is actively looking into this issue." 10 long lasting days. Who should be responsible for such a bug and that it led to faulty payout at this point? Game provider or Stake.com? I am genuinely looking for help.

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It's been 7 days support keeps telling me that the case is still under review. The game was disabled on the first day, however was back up within next 12h after being taken down. I don't know what to expect from that but i am definitely not happy about the outcome for the time being. I feel like being dragged in time just to see the classic "Malfunction voids action" later from support.

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Hi guys, Decided to play Crazy Cards Game by GG Enterprises recently. All you do in this game is choose a bet, buy a ticket and scratch 9 numbers on your screen. If 3 of them are matching - you get to win the multiplier that you've scratched. Or I might have thought so. On every big multi that I've got lucky with - there were 3 matching multis that were less. Even if you scratch into a higher number first before lower ones - it would still pay you for the lower one. That is not fair and it's false advertising, as the game suggests higher payouts are possible but consistently awards lower multipliers despite matching criteria being met. This feels like faulty results, giving false hope to players expecting fair outcomes based on the game's mechanics. casino:394174329335 casino:394171538223 casino:394178637393 casino:394183565436 I feel so scammed especially on 2500x

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