Saif

I honestly never thought I would end up posting something like this about Stake after being a loyal player for so long. Before reaching Platinum III, I contacted support and asked what I would receive after leveling up. The support agent clearly told me I would get a 142-day reload once I reached Plat III. After hearing that, I pushed hard to finish the level. I deposited more, wagered more, and ended up losing a lot because I believed the information given directly by Stake support. Then after finally reaching Platinum III, I only received a 42-day reload. When I contacted support again, they simply told me the previous agent made a “typo” and that there was nothing they could do about it. What frustrates me the most is not only the wrong information, but the fact that I genuinely relied on it. If support gives players incorrect VIP information that affects their decisions and spending, how is “sorry, it was a typo” considered enough? On top of this, I’ve been having issues with bonuses and promotional emails for a very long time. I see many other players constantly receiving deposit offers, ladder bonuses, special promotions, and email rewards, while for me almost none of these bonuses ever work or even arrive. The only bonuses I normally receive are the standard weekly/monthly bonuses, and I don’t even receive those through email anymore — I usually have to find them through Telegram groups shared by other players. I’ve contacted support many times about this over the past months, but every time I receive the same repeated response saying there is “no issue” with my account. To be honest, before reaching Platinum III, I was already thinking seriously about leaving Stake because of how ignored I felt compared to other active players. But after being directly misinformed by support about the 142-day reload, the situation became even worse for me. I already informed support that I will stop depositing, and for now I plan to withdraw whatever I receive from future reloads or bonuses until this situation is properly reviewed and resolved. When I ask to speak to someone in a higher position because my issue is not being properly handled, I’m often refused or redirected back to standard support. Does anyone know the correct way to contact a VIP manager or escalate a complaint like this properly? I’m currently Platinum III, and it’s very hard for me to consider leaving Stake, but at the same time I can’t keep dealing with unresolved issues and unclear answers anymore. Any suggestions?

saifalsarahin

Saifalsarahin