Hi Everyone, I've been playing on Stake since 2017 username: caveman01 and I'm also familiar with all of the original games and live games there, as well as how to play. Now, let me explain with you the details of what happened to me so you can get an understanding.
When I go to the live casino's baccarat section, there are several tables. When I enter on a specific table, my bet is automatically placed with my entire balance. I also tried to reset, but there were only a few seconds left, so some of my money returned. Because of my large balance, I was unable to reset the entire amount. Please look into my case and refund my money; this is not a big deal, I have recorded a video twice times, which I will share with you.
KEYPOINTS:
1) Automatic Bets: When I entered the Baccarat section, my entire balance was automatically bet on multiple tables without my permission.
2) No Time to Correct: I tried to reset the bets, but time ran out, and I couldn't fix it in time. As a result, I lost a significant amount of money.
3)Lack of Controls: There's no option to bet on every section at once in Baccarat, so the automatic bets were unexpected and unintended.
4)Evidence Provided: I have video proof and screenshots showing what happened.
5)Willing to Demonstrate: I'm happy to show you what's still happening with my balance and share my screen if needed.
Please investigate this issue and refund the lost amount promptly. I believe fixing this not only helps me but also ensures fair play for all users.
Thank you for your help.
@edward @
SUPPORT TEAM:
Support failed to provide me with a satisfactory response when they said, "You're using an extension, but I'm not using anything." If people don't believe me, I'll demonstrate you by sharing my screen with Eddie or anybody else.
ME: I assure you, I am not using any extensions or third-party tools. The automatic bets issue in Baccarat was genuine and caused significant loss. I'm ready to demonstrate by sharing my screen if needed.