mm920

@Eddie Dear CEO and Management Team, I am writing to formally lodge a complaint regarding the unacceptable calculation of my recent Weekly Bonus. As a VIP Platinum 3 my recent wagering volume reached everyweek 10k, yet the bonus credited was a mere 2.5 USD. This is a severe outlier compared to the standard community benchmarks, where a 10k wager typically yields around 20 USD. This extreme discrepancy raises serious concerns about potential system errors or unwarranted account restrictions. I request an immediate, manual review of my account's bonus tier and a transparent explanation for this calculation. @Eddie pls help @Eddie

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still continue @13k wager weekly bonus 2.5usd ave house edge 1.5-2 % @Eddie **Subject: Inquiry regarding unresolved 30-day bonus restriction and unfair weekly bonus calculation** Hello, I am contacting you regarding my account restrictions and the current calculation of my weekly bonus. Please review the following timeline and details: 1. **May 9th I received a notification stating that my bonuses would be reduced for the next 30 days due to receiving "excessive bonuses." The email explicitly stated that my bonus would return to the normal amount after 30 days. 2. **May 23rd I received a 7-day restriction from claiming bonus drops via Telegram/X. **The Current Problem:** It has been well over 30 days since the May 9th restriction, yet my weekly bonus remains stuck at around $2, regardless of how much I wager. Recently, I wagered approximately $13,000 on games with a 1% house edge and have made regular deposits. Despite this active play, my weekly bonus is only about 10% of what it should be. Other players with the exact same VIP rank, identical gameplay, or even lower wager amounts on original games are receiving 10 times more than me (around $20). It appears that the 30-day restriction applied on May 9th has not been automatically lifted and is continuing indefinitely. Could you please investigate my account status and correct this issue? I look forward to your response. Best regards, "It is absolutely absurd that my weekly bonus is hard-capped at $2.50, completely regardless of how much I wager or whether I win or lose." @Eddie help me mods or staff @Eddie@mod @staff According to your official policy, the weekly bonus is calculated based on VIP rank, wagered amount, house edge, and win/loss outcomes. Therefore, it is absolutely absurd that my bonus is hard-capped at exactly $2.50, completely ignoring all of these factors no matter how much I play." @Eddie

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all week total bet 11k-15k. house edge 1.5%-2.0

@Eddie help me this is accidental My weekly bonus was reduced during the period from May 9 to June 9, but even after that period ended, my rewards are still being reduced by roughly the same amount. Am I currently under a different restriction or limitation? I also found the following discussion, which appears to describe a similar issue:Something is clearly wrong here. This time, a friend and I calculated the expected figures based on the house edge. We compared results with multiple Platinum III users. Players wagering approximately $10,000–$11,000 per week on games with around a 1% house edge were typically receiving weekly bonuses of about $25–$35. However, my rewards are nowhere near that range despite similar activity. Based on the data we reviewed, the numbers do not appear reasonable, and I believe there may be an error or an undisclosed reduction still being applied to my account. Did someone forget to remove the 30-day reduction from my account after the penalty period expired? Could you please verify whether any manual or automated restrictions, bonus reductions, risk adjustments, or account flags are currently affecting my rewards, and explain how my Weekly Bonus is being calculated? really 譌･莉 Weekly 2026/5/2 $20.68 2026/5/9 $25.10 貂幃｡埼幕蟋 2026/5/16 $2.53 2026/6/3 $4.83 2026/6/11 $5.27 2026/6/13 $3.33 2026/6/20 $2.59 s.o.s. all week total bet 11k-15k. house edge 1.5%-2.0

amount of weekly lower than rakeback. @Eddie @Mikey @Steve My 30-day bonus reduction period has already ended, yet my rewards remain at nearly the same reduced level as during the penalty period. My wagering volume, deposits, and game selection have not changed, but the rewards I receive are now only about 10% of what they were previously. I have reviewed the house edge calculations, and the figures have appeared inconsistent ever since the last reduction was applied. Furthermore, I find it highly unusual that my Weekly Bonus is lower than my Rakeback. Based on my activity, this does not seem reasonable. Could you please provide a detailed explanation of how these rewards are being calculated and whether any restrictions or reductions are still being applied to my account?

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