@Eddie @Mikey
**Title: Unacceptable and Disrespectful Behavior by Stake Support Agent (Danilo)**
Hello everyone,
I am writing this to share an incredibly rude and unprofessional experience I just had with a Stake customer support agent named **Danilo**.
I contacted support regarding a strange anomaly: my stream and Eddie's Saturday night bonus drops have been consistently 10% higher than my friends' accounts (e.g., my friend received 3.0 USD, while I received 3.3 USD at the exact same time and date). I provided screenshots to show this.
Instead of investigating or escalating this legitimate inquiry, Danilo’s responses were lazy, defensive, and outright disrespectful.
#### 1. Evading the Issue with Lazy Excuses
When I clearly stated that this comparison was between my friend and me at the exact same time, Danilo tried to dismiss it by blaming market volatility:
> *Danilo: "Please note that cryptocurrency values can fluctuate based on market conditions, so at one moment, 3 USD may be equivalent to 3.3 USDT in cryptocurrency."*
> This makes absolutely no sense. Cryptocurrency fluctuation cannot explain why two accounts redeeming the same code at the exact same time receive different amounts.
>
#### 2. The Insult and Gaslighting
When I requested him to be honest if he didn't know the answer and asked him to escalate the matter to the marketing team, he responded with this shockingly sarcastic and passive-aggressive remark:
> *Danilo: "Yes, you posted a screenshot showing 20 bonuses, but it is not clear from the image which specific bonuses are in question. **I am not a magician; I work with data to provide accurate answers.**"*
>
Furthermore, he blamed me by stating that the exact bonuses and codes were *"causing confusion regarding the amounts."* I was trying to help report a potential system error, yet he treated me as if I were the one causing trouble.
#### 3. Fleeing from the Chat Without Apologizing
Right after delivering these insults, rather than facing my valid anger and apologizing, Danilo abruptly vanished from the chat and passed me off to another agent (NevenaP) without a word of explanation or apology.
#### Conclusion
It is completely unacceptable for a customer support representative to tell a user **"I am not a magician"** and accuse them of "causing confusion" when the agent simply lacks the competence to understand the issue. Danilo’s attitude was unprofessional, highly offensive, and unbecoming of a professional service platform.
I demand a formal and sincere apology from Stake and Danilo for this abysmal treatment.
