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Dear All , 
 
These emails are between me and the support team: Is this really the correct kind of response from Stake’s support staff?
What is the benefit of being a VIP in Stake if I’m treated the same as any regular player in the chat who is just waiting for a few small bonus dollars to play with, while I’m making deposits worth thousands?!
I consider myself a millionaire, and I know there are people who play with millions, but I still expect to feel the value of having a VIP host service.
 
 
Fadisabha: first email
Dear Stake Support,
I am writing to formally raise a complaint regarding my current host support experience. Recently, I have suffered considerable losses on my account, yet I have not received any compensation or gestures of goodwill from my host.
My regular host is currently on leave, and I have been assigned to a replacement host. Unfortunately, it has been over 24 hours since I reached out to the replacement host, and I have not received any response.
Additionally, I have noticed that ever since my host was changed from the previous one to the current one, all bonuses, rewards, and special benefits have been completely stopped for my account, without any clear explanation.
I kindly request that you:
Review my account activity and recent losses to assess if compensation is applicable.
Investigate the delayed response from the replacement host.
Review why my bonuses and benefits were stopped after changing my host.
Ensure my concerns are addressed promptly and that I receive fair treatment in line with Stake’s VIP program standards.
Kind regards,
 
stake :
 
Hello there,
 
Thank you for reaching out.
 
Please note that you will need to discuss this with your VIP host. She should be able to provide you with the necessary information and assistance once she becomes available again.
Keep in mind that Sunday is a day-off for the majority of hosts, including the backup VIP hosts.
An icon displayed next to your VIP host’s username shows their current availability status on Telegram.
Do note that a VIP host will always respond to you as soon as they are available and as soon as they get to your message or request.
If you have other questions, don’t hesitate to ask.
Kind regards.
 
 
 
Dear Stake Support,
 
Thank you for your reply.
 
With all due respect, my concern is not simply about my VIP host being unavailable — it is about the complete lack of compensation or assistance despite my significant recent losses, and the fact that since changing my VIP host from the previous one to the current one, all bonuses and special benefits have stopped without explanation.
 
I fully understand that Sunday is a day off for most hosts, but I have now been waiting for over 24 hours without any acknowledgment or action from the backup VIP host. This is unacceptable, especially considering my high level of activity, deposits, and wager volume on Stake.
As a loyal VIP player who deposits and plays daily, I expect:
Immediate review of my account activity and recent losses to arrange fair compensation.
A clear explanation of why my bonuses and benefits stopped after changing my host.
Confirmation of when I can expect an active and responsive VIP host to assist me.
If this matter cannot be resolved promptly, I kindly request that my complaint be escalated to senior VIP management for immediate action.
I value my relationship with Stake, but delays and lack of support in situations like this significantly damage the player experience and trust.
Kind regards,

stake feeding new players now a days . i joined on 2017 august . mostly  between first 100 players i guess . as a loyality reward i am getting day by day new emails from stake about bonus reduce promo challenges ban rain ban code ban weekly monthly reduced , recent play level up gone . 
 

As a Diamond 2 VIP, I’ve wagered well into the hundreds of thousands and faced losses in the tens of thousands the last 4 months, yet the most I’ve received in rewards has been around $80. It’s extremely discouraging to see this level of play receive so little recognition or meaningful compensation.
Additionally, VIP support has been inconsistent—with three different hosts in five months and long gaps in communication when my most recent host’s Telegram was deleted. Promos and bonuses are minimal for higher-tier players, and ongoing problems with communication make the experience even more frustrating.
I write this not out of spite, but in hopes that Stake will improve; however, my experience over the last four months has unfortunately been enough to push people away rather than keep them loyal.