Can only agree with @shawwwwww
There are Moderators out there who have zero clue how manage situations. The just know their mute or ban button.
Totally disproportionate mute's or ban's without even considering the situation. Zero empathy just mute or ban.
A Moderator should maintain a healthy and disciplined chat environment yes, but also make decisions based on what happened, and engage with users.
I don't know how these people get chosen, but for sure they aren't representing stake and stake community well.
Users get frustrated, interact less and spend there money elsewhere -> that's the conclusion.
Filing complaints seems for nothing, but just speak out to support and your VIP Host if available too.