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@布拉迪斯拉夫克@NemanjaPiWhy was there no reward when I completed it?？

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My luck has been really bad recently. I hope to get a reward. stake.comUsername: lisheng001

User name: stake: lisheng001. I joined you on January 1, 2024 and am a loyal user of yours. However, I haven't received any promotional emails. But my friends have all received promotional emails. I checked my account and found that the function to receive your emails is enabled. But when I contacted your staff for consultation, he said: I might have unsubscribed because I received a promotional email last time. However, I checked my email and didn't receive the so-called promotional email. I hope you can check if you have sent any promotional emails to me as a user. If it's a technical issue, I hope you can get compensation. I have missed many emails from registration until now.When I contacted the customer service staff, my promotion was shown to be on. The customer service staff said it was my problem and that I might have turned it off myself. But I didn't do it. Now I'm very disappointed and haven't been given a satisfactory response. @Edward