Damnned84 Posted August 5, 2024 #1 Posted August 5, 2024 I made deposit with local currency (TRY) and the best option is for that is Papara in our country Papara is a Person to person pre-paid e-wallet system. I made the transfer as instructed and the payment is succesfull. but the system at Stake sucks and it shows it as Failed (even though i made a succesfull payment) so i contacted the Live support and they say that refund takes 7 days. I can send the all info about the transaction but can Stake do for the Refund? Nope, Even if there can be no one asked me my Parapara account number, bank number etc. Where will be the refund made i am attaching the chat with the live support here too. A huuuuge negative point for Stake here. if you are not sure what you are dealing with or the system dont activate it. Stay as you were as a CRYPTO CASINO, if you cant handle local currency options than dont do it. Quote Conversation with Stake.com Started on August 5, 2024 at 09:25 PM Belgrade time CEST (GMT+0200) --- 09:25 PM | Damnned84: hello 09:26 PM | Damnned84: made a deposit from local currency but it is stuck at pending 09:26 PM | Milica from Stake.com: Hello there. Thanks for reaching out to us. Allow me a moment, please. 09:27 PM | Damnned84: [Image "image.png?expires=1722892500&signature=e17d916b40e2b129a864833ddd9805fb66cd9146e1aad270df02b7fa00434692"] 09:27 PM | Damnned84: here reciept for that 09:27 PM | Damnned84: transfer 09:27 PM | Milica from Stake.com: Please be patient as it sometimes take a bit longer for the fiat transactions to be processed. Please note that the usual waiting time for the transaction status to update is fast, but it may sometimes take up to 24hrs hours. As we are unable to speed it up, we may only ask you to wait until the transaction status is updated. In case your transaction does not arrive even after the 24-hours time period, do let us know, please. Should you have any further questions, don't hesitate to let us know. 09:29 PM | Damnned84: wow 24 hours to wait for a deposit :D a bit long time but we have to wait nothing we can do 🤷♂️ 09:37 PM | Milica from Stake.com: It should be much faster. 🍀 09:38 PM | Damnned84: doesnt feel like but we have to wait :( 09:39 PM | Milica from Stake.com: Hopefully, it will be credited soon. 😊 Thank you for your patience! 10:16 PM | Damnned84: all right now we have a problem 10:16 PM | Damnned84: it says failed right now 10:20 PM | Damnned84: [Attachment: "reciept(TBMEHUQYE-441372).pdf"] 10:23 PM | Milica from Stake.com: If your transaction has failed, kindly allow up to 7 banking days for an auto-refund process. Your patience will be highly appreciated! 10:26 PM | Damnned84: are you kidding right now? now thats absurd. get contact with your local currency dealer please. You can see his name at the reciept i shared. Bayram Bakar is the name. this system is not bank transfer system. it is a pre-paid system. so the transactions must be instant. We use that (papara) system in all our local casinos. so we know how fast can the trasfer or cancelments are 10:28 PM | Damnned84: as for the bank refunds(this is not btw) no refund takes more than 2 days! For this system(papara) it must instant! 10:31 PM | Damnned84: and lastly how are you going to refund me?? you dont know my papara number too? 10:31 PM | Milica from Stake.com: As per the Terms of Service of Papara, their refund process takes place between 2-7 banking days: [Image "image.png?expires=1722892500&signature=9cdf25cced24b0eed8dc27e431c42cf8eb4ba7fea66e20de28b91711fb8c02c9"] Kindly allow some more time. 10:37 PM | Damnned84: how are you going to refund as i mentioned you dont know my papara number. it is not written. BTW where is that Terms of Service? it is not on your web site 10:37 PM | Damnned84: how can i track you really did the refund? 10:37 PM | Damnned84: i can send you my trasnfer reciept but can you? 10:38 PM | Damnned84: i made the transfer correctly and it is in your dealers (Bayram Bakar) wallet 10:39 PM | Damnned84: ooh btw i am sharing this chat with Turkish users so they wont use Local Currency option :D 10:39 PM | Milica from Stake.com: Papara Terms of Service cannot be located on our website, you can check that on their official website. We have no insight into their processes - Papara surely has a way how they refund their customers, but that is their internal process - not ours. 10:40 PM | Milica from Stake.com: If you have any other questions, feel free to ask. 10:42 PM | Damnned84: who will contact them? you dont get the transfer rules of them i think. You are sending your money person to person. so if you dont know who Bayram Bakar is there is bigger problem 10:44 PM | Damnned84: the only place for myself to talk to is here with you. cause your site directed to send money transfer to Bayram Bakar. and as you see the transaction is not failed at my part. you have to find the money, you have contact the dealer (papara) you have to send me details of refunds(if there will be) 10:47 PM | Damnned84: the auto dealer of your system is gizapay.net btw. if you dont know. --- Exported from Stake.com on August 5, 2024 at 10:48 PM Belgrade time CEST (GMT+0200)
Featured Comment
Archived
This topic is now archived and is closed to further replies.