Chowe Posted August 19, 2024 #1 Posted August 19, 2024 I have got a lot of these problems solved out very easily by the Stake Support when it comes to low amounts but when they see a "big" bet they refuse to give you the information they used to give and deny everything. In summary, I cashed out a bet which was changing odds at the time it was being cashed out and still went through (weird huh? - try to do it when the payouts are being lower when you click "cash out" ) Conversation with Stake.com Started on August 17, 2024 at 05:48 PM Belgrade time CEST (GMT+0200) --- August 17, 2024 --- 05:48 PM | chowe: sport:216878919 This bet was cashed out wrongly 05:48 PM | Yoshi from Stake.com: Hi there! Thank you for contacting us. Allow me a moment to check that for you, please. 05:49 PM | chowe: It was cashed out when the score was AD-40 (Martin, Andres serving) and then it changed to 40-40 while the cashout was still being processed (which should be cancelled according to sportbook rules since the odds changed) but instead, the cashout went through as if the score was AD-40 still 05:59 PM | Yoshi from Stake.com: Thank you for waiting. I have forwarded it to our sports team. Please allow a few moments. 05:59 PM | chowe: Sure 06:01 PM | Yoshi from Stake.com: Thank you for waiting. According to the sports team, the bet has been cashed out on offered value which was correct at the moment of your request. WTF? 06:03 PM | chowe: Nope 06:03 PM | chowe: The score changed 06:03 PM | chowe: Show the log They always show the log when you ask for it 06:05 PM | Yoshi from Stake.com: Unfortunately, this is the result of our confirmation with the relevant department. Thank you for understanding. 06:05 PM | chowe: Show the log 06:06 PM | Yoshi from Stake.com: We have checked it throughout your log with their end. This Yoshi clearly doesn't understand basic english or is literally trolling me Please contact us if you have any other questions. 06:06 PM | chowe: Show me the log 06:06 PM | chowe: I have all the right to see your scam 06:07 PM | chowe: I have everything recorded I will upload it soon. 06:08 PM | chowe: Show me the log so I can provide the information to the crypto gambling verifiers 06:16 PM | chowe: 06:29 PM | Yoshi from Stake.com: Thank you for your pateince. According to the sports team, the bet itself is proof. Also, we have checked logs from your bet. Log won't be shared since it is from our and our odds providers' internal software, but we stand behind these statements since they were confirmed by our odds provider. It seems you have some refunds recently, but it will not work in this case. 06:30 PM | chowe: Whatever 06:30 PM | chowe: Bad Support
Featured Comment
Archived
This topic is now archived and is closed to further replies.