i dont understand why people dont have day reload after reaching PLVIP

[LifeGoesOn87]

Stake all the giveaways are good and bonus too.

 

but they claim for daily reload for platinum but i dont see mine 

trying to get the answers please share your response

[passiq]

did you get it, or still nothing bro? its weird

[SanjaT]

Hello there @LifeGoesOn87,

Thank you for reaching out to us.

Kindly refer to your previous conversations with the Support team.

You have regularly received both, your bonus, and your daily reload when you reached Platinum I rank.

Please note that reload has an expiration date, and if it is set, for 14 days, it will last for 14 days, not shorter, not longer, and you can claim it only during the time span while it is active.

Kind regards,

Sanja

[LifeGoesOn87]

ok thank you. i thought the reload is every week based on the wager. then realised from above conversation its one time thing here.