Account Blocked by Admin. - No Explanation Given

[na12363]

Was just playing poker when a message popped up saying that my account had been blocked by an Administrator (just from playing poker, no other games). I immediately reached out to live support, who told me that a team had "concluded that your playing style and behavior were not in alignment with our established terms of service" and that the team had "restrict[ed] your ability to play at the same table with certain players." When I tried to ask for further information, they said it was out of their jurisdiction and couldn't tell me. I then asked to speak with someone on the team that made the decision, or even a supervisor, but both of these requests were denied as well. Only possible thing I could think of is collusion, which I have never even considered doing. Never sent messages/chatted with anyone else, just played standard poker. Frustrated and confused, any support is greatly appreciated!

 

Side note: In live support's message, they told me that I was "not prohibited from playing poker altogether; rather, the restriction applies specifically to interactions with certain players." However, after trying to join four different tables at different stakes (Some Omaha, some Hold 'Em), I wasn't allowed to join a single one.

Tl;dr Banned from playing poker only, no explanation given by live support, and am apparently not allowed to speak with anyone that made the decision, or even a supervisor. Did not even chat with other players or take any actions except play legal poker. Any help is appreciated!

[SanjaT]

Hello there @na12363,

Thank you for reaching out to us.

Kindly refer to your conversation with the support team.

We kindly ask for patience, because you have been notified that our team in charge had been contacted for a checkup of your issue.

As soon as we have an update, live support agent will contact you back.

Thank you for understanding.

Kind regards,

Sanja

[na12363]

15 hours ago, SanjaT said:

Hello there @na12363,

Thank you for reaching out to us.

Kindly refer to your conversation with the support team.

We kindly ask for patience, because you have been notified that our team in charge had been contacted for a checkup of your issue.

As soon as we have an update, live support agent will contact you back.

Thank you for understanding.

Kind regards,

Sanja

Sure, when I sent my message, it was before I was notified that the team in charge has been contacted. As you can probably see, I am still banned from Stake Poker without being given any reason why, and live support prevented me from speaking to a supervisor about the issue. Any support would be appreciated!