Is stake interested in normal players opinions ?

[Shanaya24]

@SanjaTI saw you are community manager.

Isn't it time for an open discussion with a few selected (by the players) gamblers for all what is happening on Stake recently (good or bad)?

You can do it on Kick with like 20 players, and all the rest can watch it live without commenting.

An open discussion gives Stake the opportunity to explain certain decisions and gain back a lot of lost trust. Not all on Stake is bad, 

Players should be heared and not being put off with some copy paste live support answers

 

[SanjaT]

Hello @Shanaya24,

Thank you for reaching out

And thank you for your suggestion, but it would be hardly possible, since there would be many questions in which community managers do not have an insight, or there might be questions which could be answered only in private conversations with the live support agents, due to our Privacy Policy.

You can post a topic here on the Forum though, and community managers will gladly help as much as we can  

Have a great week ahead!

[Shanaya24]

hello @SanjaT

Thanks for answering. Then let me ask the first general questions:

Who to contact when you can't work it out with live support? The people who answer on [email protected] are the same as live support.  

 

[SanjaT]

It depends on what exactly you need help with.

But when you contact support, no matter live or via email, your request is immediately being transferred to the team in charge, if it is out of their jurisdiction. 

For example, if you play some game, and your bet gets stuck, when you contact live support, they immediately contact technical support team. Whatever update live support gets from technical support, they will provide it back to you.

What I want to say is, even if you yourself contacted tech team directly, they would have given you the same information like you got from the live support agents.

[Kakarotakagoku]

yes they are but the discussion should be relevant.

[kingshady]

Hello @SanjaT

Thanks for your prompt responses so far. I have a few more questions related to ongoing issues I’ve been facing that support has been unable to adequately address:

1. Data Request: I have requested my complete data from Stake's Data Protection Officer, but so far I have not received a response. Whom should I contact to escalate this matter? It is a serious concern as it relates to data compliance and transparency.
2. Low Monthly Bonus: I am a Platinum III VIP member with a significant deposit of $2700 with 80k in wager, but my monthly bonus was only $6.57, which seems abnormally low considering my deposits and activity. Live support confirmed this as the correct amount, but it doesn't match what is expected at my level. Is there someone else I can discuss this with, who could review my account to clarify why the bonus was so low? Infact it was the same $6.57  as my last weekly which I had no activity.
3.  2 weeks of no acitivity = Monthly [With a deposit of $2700 with 80k wager. = $6.57

 

[SanjaT]

Hello there @kingshady,

Apologies for the late response.

Unfortunately I cannot help you with anything you asked, since community managers are in charge of chat rooms, Forum, some Promotions or Challenges and similar.

Your questions are related to something in which we do not have an insight, and this can only be discussed with support agents in the private conversations with them.

Best regards

[kingshady]

14 hours ago, SanjaT said:

Hello there @kingshady,

Apologies for the late response.

Unfortunately I cannot help you with anything you asked, since community managers are in charge of chat rooms, Forum, some Promotions or Challenges and similar.

Your questions are related to something in which we do not have an insight, and this can only be discussed with support agents in the private conversations with them.

Best regards

Hello @SanjaT,

Thank you for getting back to me. However, I find your response quite disappointing, as it reflects the very problem that Stake users are facing—everyone points to someone else, without taking responsibility for providing a solution.

I understand that community managers may not be directly responsible for support or compliance issues. However, the lack of insight or ability to assist with serious concerns, such as my data request and the unusually low monthly bonus, suggests a systemic issue within Stake. It feels like there is no effective escalation process, and instead, every department is simply passing the buck.

This is not just about my personal experience; it speaks to a broader lack of transparency and responsibility in Stake's operations. Users, especially those who have wagered significant amounts, should have an avenue for addressing issues that go beyond copy-paste responses from support.

As a community manager, I believe it is also part of your role to advocate for player well-being. Many of us are seeing vulnerable individuals in the chat and on streams begging for assistance for hospital bills or tuition fees. This is a sign that more needs to be done to protect users and ensure responsible gambling practices. Instead of forcing users to complete KYC after the damage is done, proactive measures should be implemented.

Moreover, during the weekly streams, it appears that Eddie is turning a blind eye to these pressing issues, ignoring the concerns of the very players who support the platform. This lack of engagement is troubling and further erodes trust in Stake.

I hope you can escalate these concerns internally, even if it’s not directly within your scope. It's important that Stake takes these issues seriously to protect the community and rebuild trust. Thank you for your time and consideration.

[mrdogecoin]

i Agree, good ideia

[Shanaya24]

@kingshadyagree on all.