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MrRahul55

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Posted

So recently my friends account got banned at platinum 3 

Reason? 

For messaging support team that he had a losing day and he is broke 

Is this fair? Need your honest reviews and it's not even sure yet if his account will start again 

Have you guys had such an experience ? 

Will this happen to everyone? We grind to reach higher vip levels and suddenly boom accounts banned 

Reason is just for messaging support 

IMG-20241107-WA0003.jpg

I get it that it's good for the wellbeing , but no warnings no nothing straight off banned 

Do you guys think it's fair, he was at platinum vip level 3 and almost 4 

 

 

 

Posted

It's bad but the right way. If someone tell he is "broke" after lose all his money what would you think? They have to take responsibility about us. What would you do if some tells you that? You will let him even lose more money and let him continue ruin his life? Yes we are all gambling, we all lose more than we can not afford but don't be stupid like this to lose all and then write the support in hope to get something back

Greetz gewetter

Posted

If you say this in Livechat on  different gambling sites aswell, they will instantly lock. Kinda normal because your expressing ur situation badly to them and theres alot of security gambling features on all gambling sites. 

Posted

Well, when I reached live support and asked about have my account locked, they gave me about 10+ options, 1 day, 2 days, 1 week, 2w, 1month, etc and definitely. 
They dont take action randomly, the guy made a decision.. irreversible I guess. I dont see any mistake from support.

 

 

Posted
12 hours ago, SalsaCannabis said:

Well, when I reached live support and asked about have my account locked, they gave me about 10+ options, 1 day, 2 days, 1 week, 2w, 1month, etc and definitely. 
They dont take action randomly, the guy made a decision.. irreversible I guess. I dont see any mistake from support.

 

 

Without any warnings? How many times have you heard streamers say it jokingly?

12 hours ago, Azynda said:

If you say this in Livechat on  different gambling sites aswell, they will instantly lock. Kinda normal because your expressing ur situation badly to them and theres alot of security gambling features on all gambling sites. 

Yes I understand but permanent ban? After grinding for 2 years to earn that vip level? 

Posted

why the hell would they give him a warning if he just blatantly told them he lost all his money and he is broke? literally admitting he has a gambling problem. A warning will do nothing because he will just say dont block the account because he has the addiction.
They've literally done the right thing. 
If your friend isn't ACTUALLY broke, he's stupid for saying he is to a casino's live support.
If your friend actually is broke, this is a blessing for him.

Posted
13 hours ago, MrRahul55 said:

Without any warnings? How many times have you heard streamers say it jokingly?

Yes I understand but permanent ban? After grinding for 2 years to earn that vip level? 

What did he expect anyway, Tell customer service that he lost all and hes broke and livesupport gonna gift him a million dollars? kappa.

Posted

Before you message support like this first you need to read terms and conditions also read  Responsible Gambling FAQ's

Stake does not force you to gambling it's totally depends on you if send messages like that you can expect results like this 

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